"Alerted.org

Services Support Coordinator 1449380 Services Support Coordinator Pay and Benefits: * Hourly pay: $27/hr * Worksite: Leading electronics testing company (Nashua, New Hampshire) * W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program * 40 hours/week, 24 Month Assignment We have an exciting opportunity for a coordinator in the support of Test and Measurement service solutions. This Services and Support Coordinator position is for a key individual who will support both internal and external customer's experience with solutions, processes, and services. Services Support Coordinator Responsibilities: * Act as the point of contact for Nashua's contracted customers. Manage the processing of all completed work, contracted and per incident. * Be prepared for inquiries by contracted customers for all assets in the company's control, including outsourced, tracking, holds and exceptions. * You'll be responsible for the quality of Nashua's deliverables; certificates and data being published and the Clean and Close process. * Review the OSRP delivery processes, implementing improvements and update the OSRP Service Delivery Guides as needed. * Enter, maintain, and support data entry in various systems to support delivery operations. * Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations. * Communicate with customers for issue resolution and respon Services Support Coordinator Qualifications: * 3+ years relevant experience. * Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel. * Experience with database tracking and management systems. * Strong interpersonal skills to work with internal and external customers. * Strong attention to details, ability to multitask and organizational skills. * Understanding of general and technical aspects of various contract requirements and processes. * Able to document processes and work instructions. * Ability work with reports and perform data analysis. * Ability to work in a team environment and provide responsive customer service to team members with constant interruptions