"Alerted.org

About the Role:

The Restaurant Supervisor at Hotel Northland in Green Bay, WI, plays a pivotal role in ensuring the seamless operation of all food and beverage services within the hotel. This position is responsible for overseeing daily activities, managing staff, and maintaining high standards of customer service to enhance guest satisfaction. The supervisor will coordinate with kitchen and service teams to ensure timely and quality delivery of food and beverages while adhering to health and safety regulations. Additionally, the role involves training and mentoring team members to foster a collaborative and efficient work environment. Ultimately, the Restaurant Supervisor contributes to the overall success of the hotel's hospitality offerings by driving operational excellence and guest experience.

Minimum Qualifications:

+ High school diploma or equivalent.

+ At least 2 years of experience in food and beverage service or supervision.

+ Basic knowledge of food safety and sanitation standards.

+ Strong communication and interpersonal skills.

+ Ability to work flexible hours including evenings, weekends, and holidays.

Preferred Qualifications:

+ Associate degree or certification in hospitality management or related field.

+ Experience working in a hotel or upscale restaurant environment.

+ Proficiency with point-of-sale (POS) systems and inventory management software.

+ Leadership training or supervisory experience in a hospitality setting.

+ Knowledge of local health and safety regulations specific to food and beverage service.

+ ABC Card required or needs to be obtained within 60 days of onboarding

Responsibilities:

+ Supervise and coordinate daily food and beverage operations to ensure smooth service delivery.

+ Manage, train, and motivate food and beverage staff to maintain high performance and service standards.

+ Monitor inventory levels and collaborate with procurement to ensure adequate stock of supplies.

+ Ensure compliance with health, safety, and sanitation regulations across all food and beverage areas.

+ Handle guest inquiries and resolve any service issues promptly to maintain customer satisfaction.

+ Assist in scheduling staff shifts and managing labor costs effectively.

+ Collaborate with kitchen and event teams to support banquet and catering services as needed.

+ Prepare reports on sales, inventory, and staff performance for management review.

Skills:

The Food & Beverage Supervisor utilizes strong leadership and communication skills daily to effectively manage and motivate the team, ensuring excellent guest service. Organizational skills are essential for coordinating schedules, inventory, and operational workflows to maintain efficiency. Problem-solving abilities are frequently applied to address guest concerns and operational challenges promptly. Knowledge of food safety and sanitation is critical to uphold compliance and maintain a safe environment for both guests and staff. Additionally, familiarity with POS systems and inventory software supports accurate tracking and reporting, contributing to informed decision-making and smooth operations.

Starting pay is $18.00 to $20.00/hourly based on experience