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As a vital member of the Center for Perioperative Care, you'll play an essential role in creating a welcoming, organized, and efficient environment for patients, families, and staff. You'll be the communication hub of the department-coordinating patient flow, supporting the surgical team, and ensuring every detail is handled with care and precision.

This position will work Monday through Friday, 7:30AM-4:00PM, no weekend, no nights, no call, and no holidays.

What You'll Do:

+ Greet and assist patients, family members, visitors, and staff, providing a calm and professional presence during a critical time in the surgical process.

+ Maintain and update patient flow processes to ensure timely coordination of preoperative and postoperative procedures.

+ Manage all departmental communications, including answering phones, paging, faxing, and distributing patient and unit correspondence.

+ Support the surgical team by accurately entering physician orders, updating patient records, and maintaining documentation according to hospital standards.

+ Monitor and maintain par levels for supplies, forms, and downtime materials; ensure family lounge and waiting areas are clean, stocked, and welcoming.

+ Coordinate logistics such as scheduling patient transports, completing errands, and maintaining logs and reports.

+ Ensure all office and unit equipment (computers, printers, fax machines, etc.) are in working order and follow up on any repair requests as needed.

+ Adhere strictly to hospital policies, including HIPAA, safety, and infection control standards.

+ Participate in audits, charge reconciliation, and departmental quality improvement initiatives.

+ Contribute to a supportive team environment by assisting colleagues, mentoring new staff, and seeking opportunities for learning and growth.

What We're Looking For:

+ Strong organizational and multitasking skills with attention to detail in a fast-paced surgical setting.

+ Exceptional communication and interpersonal skills to effectively interact with patients, families, and clinical teams.

+ A proactive team player who embraces feedback, takes initiative, and remains composed under pressure.

+ Prior experience in healthcare administration or a clinical support role preferred.

Why Join the Center for Perioperative Care:

This role is your opportunity to be part of an expert surgical team dedicated to providing safe, seamless, and compassionate care. You'll help ensure each patient's experience before and after surgery is efficient, organized, and reassuring. Join a department that values collaboration, excellence, and the vital role each team member plays in supporting outstanding patient outcomes.

+ High school diploma or equivalent experience.

+ Knowledge of medical terminology and computer applications.

+ Ability to effectively communicate both orally and in writing.

+ Completion of a Certified Health Unit Secretary course preferred.

+ In the course of duties may be asked to distribute medications to the nurse at the bedside.

+ Access to medications is limited to the distribution of the medication to the nurse.Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran