• HR IT Call Center Agent-51836- (Onsite)

    Shuvel Digital (Millington, TN)


    HR IT Call Center Agent

     

    Onsite

     

    Millington, TN

     

    Clearance Requirement: Active Secret

    Required Skills:

    1. Security+ certification. Required because contractors will need Administrator level access for the IT systems to create new accounts, one of the services the EOC provides; client cyber standards require the Sec+ cert for anyone with Admin access.

    2. Good listening, speaking, communication and customer service skills.

    Preferred Skills:

    2-3 years of Call center experience preferred.

     

    Day-to-day Responsibilities: Staff a 24/7 call center supporting client users of legacy HR IT systems; answer phone calls and emails, initiate tickets using a SharePoint ticketing system, assist callers with troubleshooting, establish new user accounts, monitor system status and report as necessary.

     

    Education: Bachelors (waivable)