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Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Benefits Operations Analyst today with HCA Healthcare.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Come join our team as a Benefits Operations Analyst. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

Maintain day-to-day operations managing one of HCA Healthcare’s largest outsourced relationships with the third party record keeper who administers platforms for services for all retirement plans for eligible employees. This includes a separate retirement administration platform maintained for a growing portion of our Physician Services Group and Home Health and Hospice population.

Major Responsibilities:

Assist in managing outsourced benefits administration vendors

+ Serve as Benefits COE contact and subject matter expert for an assigned portion of HCA Healthcare’s HR staff researching, analyzing and resolving any participant escalations or operational issues related to retirement plans

+ Assist in establishing key metrics and reports to measure service levels for all retirement plan vendors

+ Review all metrics and reporting tools to ensure that vendor call centers maintain service level targets. Will also need to assist in identifying key call drivers and process improvements where needed

+ Identify and implement all process improvements or enhancements where identified. This includes working with internal and external partners to implement change and see project to completion

+ Participate in quarterly review meetings with third party administrators to discuss overall services to HCA Healthcare, completed projects and future projects on retirement plans

+ Manage the exception process that follows annual enrollment

+ Liaison between other Benefits COE departments (Communications, Vendor Relations, Benefits Finance, Ancillary Plans, and Compliance) for any customer service or benefit plan issues involving outsourced retirement administrators

+ Provide retirement support to Labor Relations related to union activity and coordinate changes with record keeper and internal partners to ensure accurate and timely implementation with affected third party vendors

+ Manage day to day operations for 401(k) rollover administration through the outsourcing vendor, as needed

+ Draft and review ongoing topics for communication materials distributed to eligible colleagues and field HR colleagues. This includes revising call center communications to colleagues as well as electronic communications and articles submitted to field HRBPs

+ Partner with ERISA counsel and the Benefits Compliance Coordinator to understand changes in regulations in order to effectively communicate changes to retirement call centers and ensure all procedures in place comply with all regulations (Summary of Material Modification, Medicare Part D notices, privacy notices, etc.)

+ Manage all administrative services provided by any third-party administrator to Provider Care Group participants for both retirement plans

Assist with mergers, acquisitions and divestitures as they relate to eligibility and all retirement plans.

+ Train newly acquired HR members on benefit and retirement options and processes and provide additional colleague training to HR as needed

+ Collaborate with special projects analyst to ensure and understand rollovers into or out of our plans for divestitures and acquisitions, as well as assist with the effort of merging former plans into our 401k plan as necessary, including 401k loan rollovers into and out of the plan.

Assist in managing the Annual Enrollment (AE) process each year

+ Develop content and participate in webinar presentations to HR colleagues on all key messages related to Annual Enrollment. Provide updates on plan information and communicate all key changes involving Retirement benefit offerings for the new plan year

+ Assist HCA Healthcare's Benefits Communications Team with developing all Annual Enrollment materials for HR, including developing content for the Annual Enrollment HRD Handbook

+ Provide input on the project plan and ensure all deliverables are completed and on schedule

+ Lead on-site culture training sessions to administrator’s Customer Service Representatives in preparation for Annual Enrollment

+ Participate in testing of the enrollment website to ensure that changes for the new year are accurately reflected

Other responsibilities

+ Review required colleague facing required compliance and custom documents such as Summary of Material Modifications, QDIA notices, hours tracking letters as well as other compliance and privacy communications

+ Research years of service 401k claims and provide responses in accordance with compliance deadlines

+ Assist the compliance coordinator and ERISA counsel in researching 401k appeals

+ Monitor and manage Provider Care Group appeal inquiries and escalations from HR and respond accordingly

+ Liaison with Physician Services Group (PSG) on Provider Care Group escalations and participate in leadership discussions around strategy

+ Monitor incoming emails to the HCA hrAnswers inbox daily, research and respond as appropriate

+ Collaborate with all necessary partners to identify and implement process improvements and changes for the Provider Care Group as well as develop and perform HR training on an annual basis

+ Provide back-up support to other team members as needed

+ Practices and adheres to the HCA Healthcare Code of Conduct and the Mission and Values Statement

Education & Experience:

+ Bachelor's degree Required

+ 3+ years of experience in benefits administration (as a Benefits Analyst or HRIS Analyst required

+ Customer oriented – establish credibility and trust with internal and external partners such as vendors, other departments and facility leadership etc. preferred

+ Strong understanding of all areas of Benefits Administration (medical, FSA/HRA, COBRA, Dental, 401k, STD/LTD, Voluntary Benefits, Section 125) required

+ Microsoft Office/Excel knowledge and strong analytical skills required

+ Ability to multi-task and demonstrate effective communications skills required

+ Call center experience helpful, great customer service skills preferred

Human Resources Group empowers our people to grow and give purpose to the HCA Healthcare culture. We deliver our Human Resource model in three sectors: HR Business Partners, HR Shared Operations and HR Centers of Excellence. HR Business Partner teams are critical to the success of our HR delivery model. We drive performance to achieve successful results to better care for our patients, communities and each other.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Benefits Operations Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.