• Director of ADR Services

    American Arbitration Association (Los Angeles, CA)


    Director of ADR Services

     

    Date Posted:Oct 13, 2025

     

    The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

     

    If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected] .

    Description

    Director of ADR Services (2025-170)

     

    We are actively recruiting for a Director of Business Development and Alternative Dispute Resolution (ADR) Services to drive business development, promote dispute resolution services, and manage the administration of arbitration and mediation cases. The ideal candidate will be able to apply their passion for growing the business to the ADR field, and the ability to represent the AAA as a polished and persuasive speaker.

     

    This is a hybrid position with a starting annual salary range of $98,000 to $104,000 and an annual incentive opportunity targeting 10%. The successful candidate must reside within 125 miles of our Los Angeles regional office.

     

    The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

    Responsibilities

    + Drive Business Growth: Identify and cultivate new business opportunities. Develop strategic outreach plans and deliver presentations to promote AAA services to law firms, legal departments, and industry partners.

    + Enhance Client Engagement: Foster long-term relationships with stakeholders through proactive communication, professional presence at events, and responsiveness to client needs.

    + Support Panel Management: Assist in recruiting and evaluating arbitrators and mediators, contributing to the strength and integrity of AAA's panel. Participate in training initiatives to support quality delivery of services.

    + Deliver Operational Insight: Monitor regional trends, analyze service data, and provide input on improvements to enhance client satisfaction and operational effectiveness.

    + Lead Case Administration: Manage assigned arbitration and medication cases from initiation through resolution. Serve as the primary contact for parties and neutrals, ensuring adherence to AAA procedures and service standards.

    + Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.

    + Demonstrates regular, reliable, and predictable job attendance.

    + Attends on-site and in-person meetings and training sessions.

    Qualifications

    + Education & Experience: JD required.

    + 3-5 years of legal practice or business development experience in the legal industry. Strong preference for candidates with existing relationships in Southern California legal organizations such as bar association and other attorney groups.

    + Demonstrated success in developing business either as an attorney at a firm or account executive at a legal vendor.

    + Excellent communication, presentation, and consultative skills.

    + Proficiency in Microsoft Word, Excel, Outlook, PowerPoint.

    + Sound Judgment, strategic thinking, and attention to detail.

    + Travel: Ability to travel periodically (20%) to clients, training events, and other AAA offices and conferences.

     

    The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.