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What We Offer

The Human Resources Solution Center Analyst serves as a key member of Novant Health’s Human Resources team, responsible for handling escalated and complex inquiries that require in-depth research and resolution. This role supports a wide range of HR operational processes, including position management, pre-boarding, and talent acquisition transactions, ensuring timely and accurate service delivery across the organization.

T he ideal candidate will thrive in a transactional, high-volume environment, bringing strong attention to detail and analytical thinking to ensure data integrity and process efficiency. This position requires experience working within HR systems such as Infor, ServiceNow , Workday, Salesforce, or similar platforms, as well as the ability to collaborate effectively with HR partners and hiring leaders to resolve issues and maintain workflow continuity.

What You’ll Do

+ Manage and resolve escalated HR requests requiring detailed research, analysis, and system updates.

+ Support position management processes, including creating, updating, and maintaining job requisitions and postings once approved.

+ Process HR transactions accurately and efficiently within systems such as Infor, ServiceNow , Workday, Salesforce, or related HR technology platforms.

+ Partner with HR business units to ensure compliance with organizational policies and data integrity across all Human Resources processes.

+ Assist with quality assurance reviews and audits, identifying trends and recommending process improvements.

+ Deliver exceptional customer service to internal stakeholders, maintaining professionalism and confidentiality in all interactions.

Qualifications

+ Strong analytical and problem-solving skills with a focus on accuracy and efficiency.

+ Experience with HR systems or shared service environments ( Infor, ServiceNow , Workday, Salesforce, or similar).

+ Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.

+ Effective communication and interpersonal skills, with a focus on collaboration and service delivery.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

+ Our team members are part of an environment that fosters team work, team member engagement and community involvement.

+ The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

+ All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Qualifications

+ Education: High sshool diploma/GED required. Associates degree preferred. Associates degree in Human Services, Computer Science or related field is preferred.

+ Experience: At least two years of experience in human resources required.

+ Additional skills required: Thorough knowledge of benefits, talent acquisition, and position management. Complex problemsolving skills, attention to detail, and good decision-making ability. Able to work effectively on multiple

assignments concurrently. Ability to recognize, handle, and protect sensitive/confidential information. Ability to relate to a diverse group. Microsoft Office and HR Technology experience required as well.

+ Additional skills preferred: PeopleSoft, API and Service Center experience preferred. Microsoft Office, HR Technology required.

Job Opening ID

118074