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Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Description

Provide executive administrative support performing various administrative and clerical duties and anticipating the team’s needs.  Handles confidential information discreetly and professionally.  Responsible for calendar management, correspondence, expense reports, travel arrangements, and HR needs. Handles incoming inquiries, research and review of escalations, communicates responses in a timely and professional manner.  Responsible for meeting coordination, video conferencing and scheduling, and organizing proper meeting setups as needed.  Prepare agendas and materials for meetings as requested.  Coordinates various department calendar events.  Perform duties in a professional manner that include thorough planning and preparation which results in the completion of assignments in a high-quality manner. Perform other duties, projects, and support activities as requested.

Essential Job Functions

• Under general supervision, provide administrative support to the leadership team to include the executing, maintaining, and coordinating complex calendar of meetings and travel.

• Interacts with senior leaders and executives within the organization and with outside professional organizations and business partners.

• Highly proficient in managing multiple executive calendars, including scheduling of clients and internal employee meetings within Outlook; maintaining leader and team communication distribution list.

• Travel scheduling experience, which includes booking trips that require multiple segments and locations, making sure meetings do not overlap with travel requirements as well as handling last minute travel changes.

• Provides superior client service during all interactions with clients, vendors, internal partners, and teammates.

• Strong verbal and written communication skills and the ability to work in a team environment.

• Effectively and decisively communicates on assignments to limit the need for multiple interactions with leadership and staff to meet deliverable dates and consistent quality.

• Professional liaison that facilitates timely information flow, using clear and fact-based communication, and appropriate level of detail.

• Handles assigned HR related tasks which include onboarding and offboarding new hires, system access, timecards, equipment, purchasing and expenses.

• Handles confidential information and documentation with discretion.

• Collects, compiles, and analyzes moderately complex data and information for inclusion in reports and presentation materials; also includes general running of reports as needed.

• Performs proactive problem research and assists in resolution.

• Manages day-to-day office operations; compose written communications, invoice research and processing, month-end accruals reports, letter generation, and department website content updates, as needed.

• Completes work in a fast paced, changing environment without compromising quality and accuracy.

• Clearly and immediately communicates and elevates any issues/problems/priorities.

• Assists with special events, projects, new process launches, or presentations as they arise.

Required Qualifications

• High School Diploma or Equivalent Experience

• Minimum of 3 years relevant experience supporting executive management

• Strong working knowledge of Word, Excel, PowerPoint, Outlook, Visio, Copilot, Microsoft Teams

• Preferred knowledge of Workday, CWT (travel system) and Salesforce

• Reliable, proactive, and self-motivated

• High-level problem-solving skills with the ability to prioritize and anticipate needs in a fast-paced and high-pressure environment

• Ability to engage with Executive Level Management

• Excellent written and verbal communication skills

• Strong organizational and time management skills

• Exercises sound judgment, discretion, and confidentiality in all matters

• Takes initiative and works independently on routine as well as more complex matters

• Proven ability to manage multiple priorities, initiatives, and projects at one time

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. The selected individual will work in the office at our Tiedeman Road Facility in Brooklyn, OH.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $24.52 - $37.50 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 10/20/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.