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Company Overview:

Camp Lucy is a 289-acre resort in the Texas hill country . The resort is part of Whim Hospitality Group, a multinational boutique hotel group inspired by the spirit of exploration and a passion for storytelling, we curate immersive experiences that ignite curiosity, celebrate heritage, and transport our guests to the heart of captivating narratives.

Job Summary:

We are seeking an experienced and dynamic General Manager to lead our luxury resort in the Texas wine country. The ideal candidate will possess strong leadership skills, exceptional hospitality expertise, and a passion for delivering unparalleled guest experiences. As the General Manager, you will oversee all aspects of hotel operations, including guest satisfaction, staff management, financial performance, and strategic planning. You will embody our brand's ethos   while driving profitability and maintaining our reputation for excellence.

Responsibilities:

+ Operational Leadership:

+ Provide visionary leadership to all hotel departments, ensuring alignment with the company's goals and values.

+ Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services.

+ Implement and maintain high standards of service excellence, continuously seeking opportunities for improvement.

+ Guest Experience:

+ Foster a culture of exceptional guest service, anticipating and exceeding guest expectations at every touchpoint.

+ Monitor guest feedback and reviews, implementing strategies to enhance guest satisfaction and loyalty.

+ Ensure all guests receive personalized attention and that their needs are promptly addressed.

+ Staff Management and Development:

+ Recruit, train, and mentor a team of talented hospitality professionals, fostering a positive and collaborative work environment.

+ Set clear performance expectations and provide ongoing feedback and support to staff members.

+ Develop and implement training programs to enhance staff skills and knowledge.

+ Financial Management:

+ Develop and manage annual operating budgets, closely monitoring financial performance and implementing cost-control measures as needed.

+ Maximize revenue opportunities through strategic pricing, upselling, and innovative sales initiatives.

+ Analyze financial reports and key performance indicators to identify trends and opportunities for improvement.

+ Sales and Marketing:

+ Collaborate with the sales and marketing team to develop and implement effective sales strategies to drive occupancy and revenue.

+ Cultivate relationships with key clients, partners, and stakeholders to enhance the hotel's reputation and market presence.

+ Stay abreast of industry trends and competitor activities, adapting strategies as necessary to maintain a competitive edge.

+ Quality Assurance and Compliance:

+ Ensure compliance with all local, state, and federal regulations governing hotel operations, including health and safety standards.

+ Conduct regular inspections to maintain the highest standards of cleanliness, maintenance, and safety throughout the hotel.

+ Implement quality assurance programs and initiatives to uphold the hotel's reputation for excellence.

Qualifications:

+ Bachelor's degree in Hospitality Management, Business Administration, or related field; advanced degree preferred.

+ Minimum of 5 years of progressive experience in hotel management, with at least 3 years in a leadership role within the luxury hospitality sector.

+ Proven track record of success in driving revenue, managing budgets, and achieving financial targets.

+ Strong leadership abilities, with the ability to inspire and motivate a diverse team of professionals.

+ Exceptional interpersonal and communication skills, with a passion for delivering outstanding guest service.

+ Sound business acumen and strategic thinking, with the ability to identify opportunities for growth and innovation.

+ Demonstrated ability to multitask, prioritize, and problem-solve in a fast-paced environment.

+ Knowledge of industry trends, best practices, and regulatory requirements related to hotel operations.

+ Proficiency in hotel management software and Microsoft Office Suite.

Benefits:

+ Competitive salary commensurate with experience.

+ Performance-based incentives and bonuses.

+ Comprehensive health insurance plans.

+ Vacation (15 days a year)

+ Professional development opportunities.

+ Discounted hotel stays and dining privileges.

+ Relocation assistance for qualified candidates.

Become part of the next chapter in the Camp Lucy story, join a team committed to delivering unique, curated experiences that sweep our guests away on a journey of discovery and delight

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