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HOUSING NAVIGATION SYSTEM COORDINATOR (COMMUNITY PROGRAM SPECIALIST II)

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HOUSING NAVIGATION SYSTEM COORDINATOR (COMMUNITY PROGRAM SPECIALIST II)

Salary

$32.27 - $43.83 Hourly

Location

City of Long Beach, CA

Job Type

Unclassified - Full-Time, Permanent

Job Number

HE25-133

Department

Health & Human Services - (UC)

Opening Date

10/13/2025

Closing Date

10/27/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

DESCRIPTION

The City of Long Beach, Department of Health and Human Services has an immediate opening for a full-time, unclassified, at-will Community Program Specialist II in the Homeless Services Bureau. Reporting to the Senior Data Analyst (CPS V), the CPS II will work in partnership with agencies providing housing navigation services within the Long Beach Continuum of Care and Long Beach Coordinated Entry System to permanently house people experiencing homelessness and provide services to both housed and unhoused individuals. The CPS II will be responsible for providing analytical support, designing and implementing housing navigation policies and procedures, facilitating multi-partner housing navigation workgroups, and upstanding structural processes that align community housing navigators to administer services effectively, efficiently, and ethically. This position is primarily located at the Homeless Services administrative offices, located at 1500 Hughes Way, Ste C-300, Long Beach, CA 90810 .

EXAMPLES OF DUTIES

+ Oversee, align, integrate, and coordinate system level policy and process development related to the implementation and management of housing navigation, in accordance with HUD, County, and Long Beach CoC/CES practice standards and standards of care;

+ Lead efforts to establish and maintain a multi-partner housing navigation workgroup to develop, implement, execute, and facilitate strategic vision;

+ Coordinate provider learning forums; develop and monitor improvement plans to strengthen navigation service quality;

+ Conduct gap analyses on housing navigation and retention system structures;

+ Develop guidance, visual aids, and training materials to improve and align system efforts;

+ Provide training and technical assistance to housing navigation programs across the community to enhance service delivery and documentation; and,

+ Assist in development of program guides, scopes of work, and practice standards for housing navigation projects.

+ Key tasks of analytical support include but are not limited to:

+ Establish a centralized unit tracking tool in collaboration with Bureau’s data team;

+ Track contractor documentation;

+ Analyze data sets;

+ Develop training materials;

+ Provide technical assistance;

+ Pilot new approaches;

+ Execute data reconciliation projects;

+ Prepare data reports and issue formal notifications;

+ Participate in meetings as a subject matter expert; and,

+ Develop and monitor performance targets.

+ Performs other related duties as assigned.

REQUIREMENTS TO FILE

MINIMUM REQUIREMENTS:

+ Bachelor's Degree in Public Health, Social Work, Public Administration, or a closely related field. (Proof of education required).

+ Professional experience offering specific and substantial preparation for the duties of the position may be substituted for the required education on a year-for-year basis.

+ One (1) year full-time professional experience providing supportive services in a human or social services program.

+ A Master’s Degree in Public Health, Social Work, Public Administration, or closely related field from an accredited college or university may be substituted for up to one (1) year of the required professional experience.(Proof of education required).

+ A valid driver’s license, or the ability to arrange necessary and timely transportation for field travel.

+ Willingness to work overtime, weekends, and evenings.

+ Ability to:

+ Learn, interpret, retain, and communicate technical and complex information, terminology, policies and procedures related to grant programs and compliance.

+ Research and analyze data using a systematic and logical approach.

+ Communicate clearly and concisely, both orally and in writing.

+ Understand and follow oral and written instructions and procedures.

+ Maintain accurate records and files.

+ Work independently and/or as part of a team.

+ Work effectively with a wide variety of people by consistently exercising tact, good judgment and a pro-active, problem-solving focused communication style.

+ Operate office equipment including computers, printers and copiers as well as the word processing, spreadsheet, e-mail, database and program specific applications. (e.g. Microsoft Word, Excel, Outlook, and PowerPoint)

+ Type and enter data accurately.

DESIRABLE QUALIFICATIONS:

+ Master’s Degree in Public Health, Social Work, Public Administration, or a closely related field.

+ 2 years of experience providing supportive services (case management, clinical support) to diverse populations experiencing crisis.

+ Experience with Homeless Management Information System.

+ Explicit knowledge of, and/or experience implementing, Housing First and Coordinated Entry System policies and programming, strongly preferred.

+ Ability to develop and deliver clear written reports and presentations to diverse audiences.

+ Ability to think strategically and apply systems-thinking approaches to improve housing navigation outcomes.

+ Demonstrated ability to collaborate across agencies and creatively address operational and systemic barriers.

+ Experience working for the City of Long Beach in Health & Human Services.

+ Bilingual skills (Khmer, Spanish, Tagalog, and/or Vietnamese)

SELECTION PROCEDURE

This recruitment will close at 11:59 PM Pacific Time on Monday, October 27, 2025. To be considered, applicants must submit an online application, including a resume, cover letter, andproof of education (if qualifying with a degree),in PDF format. Applications that fail to include all necessary documents will be considered incomplete and will not be taken into consideration. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered. For questions regarding this recruitment, please contact (562) 570-6115.

The City of Long Beach is an Equal Opportunity Employer . We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act . You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act

The City of Long Beach is committed to maintaining fairness and transparency in our hiring practices. We believe in providing equal opportunities to all applicants and ensuring that every applicant is evaluated based on their qualifications and merit. If you believe that you have been unjustly disqualified based on minimum qualifications for an unclassified job opportunity, you have the right to appeal the decision. Find out more about the Unclassified Applicant Appeal Process by visiting the Applicant Appeal Process (longbeach.gov) (https://www.longbeach.gov/hr/about-us/talent-acquisition/applicant-appeal-process/) .

The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-7008.

In support of the City’s Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public.

For technical support with your governmentjobs.com application, please contact (855) 524-5627.

Employee Benefits

The City of Long Beach offers its employees opportunities to grow personally and professionally. As a permanent employee, you are eligible to receive fringe benefits that include:

• Medical and Dental Insurance

• Life Insurance

• Retirement Plan (P.E.R.S.)

• Paid Vacation, Personal Holidays and Sick Leave

• Deferred Compensation

• Credit Union Membership

• Free Bus Transportation (Long Beach Transit)

• Flexible Spending Accounts

• Free Employee Parking

• Paid Parental Leave*

*Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17).

01

INSTRUCTIONS:The purpose of these supplemental questions is to derive more specific information about the qualifications of applicants for this position. Applicants must clearly demonstrate their qualifying experience. These questions will serve as the basis for qualifying candidates for advancement into the selection process. Do you understand the information in the statement above?

+ Yes

+ No

02

MINIMUM REQUIREMENTS:Have you graduated from an accredited college or university with a Bachelor's Degree in Public Health, Social Work, Public Administration, or a closely related field? Professional experience beyond the minimum qualifications may be substituted for the required education on a year-for-year basis.

+ Yes. I have a Bachelor's Degree in Public Health, Social Work, Public Administration, or a closely related field.

+ I do not have the required education BUT I have professional experience offering specific and substantial preparation for the duties of the position to be substituted for education on a year-for-year basis.

+ No. I do not have the required education or sufficient professional experience offering specific and substantial preparation for the duties of the position to be substituted for education on a year-for-year basis.

03

I understand that if qualifying with a college or university degree, I must attach proof of education such as a transcripts or copy of degree.

+ Yes

+ No

04

Please select the highest level of education you have completed:

+ Master's or Professional Degree

+ Bachelor's Degree

+ Associate's Degree or equivalent certification

+ Some college credits

+ High School Diploma

+ I do not have a high school diploma

05

Please select the total amount of experience you have providing supportive services in a human or social services program.

+ 6 or more years of experience

+ 5 years of experience

+ 4 years of experience

+ 3 years of experience

+ 2 years of experience

+ 1 year of experience

+ Less than 1 year of experience

06

In 200 words or less, please describe your experience providing supportive services in a human or social services program.

07

Are you willing and able to work evenings, nights, weekends, holidays, and on-call during emergencies as needed?

+ Yes

+ No

08

Do you have valid driver's license or the ability to arrange necessary and timely transportation?

+ Yes. I have a valid driver license.

+ I do not have a valid driver license but I have the ability to arrange necessary and timely transportation.

+ No. I do not have a valid driver license or the ability to arrange necessary and timely transportation.

09

DESIRABLE QUALIFICATIONS:Please select the total amount of experience you have providing supportive services (case management, clinical support) to diverse populations experiencing crisis.

+ 4 or more years of experience

+ 3 years of experience

+ 2 years of experience

+ 1 year of experience

+ Less than 1 year of experience

10

In 200 words or less, please describe your experience providing supportive services (case management, clinical support) to diverse populations experiencing crisis.

11

Do you have experience with Homeless Management Information System

+ Yes

+ No

12

In 200 words or less, please describe your experience with Homeless Management Information System

13

REQUIRED ATTACHMENTS NOTICE:I understand that required documents, such as resumes, cover letters, degrees, transcripts, certificates, or licenses, must be uploaded to my online application in PDF format at the time of filing. I also understand that any proofs submitted must contain either my name or other identifying characteristic on the form, that proof of education for academic degrees must indicate degree conferral, and that proof of education for degrees or units outside the United States must include proof of educational equivalency.

+ Yes

+ No

14

Applicants who do not meet the minimum requirements to file, including submission of all required attachments, will not be considered. The application process for this position requires that you attach: (1) a cover letter, (2) a resume and (3) proof of education (if qualifying with degree). Did you attach all of the required attachments?

+ Yes

+ No

15

CERTIFICATION STATEMENT:I hereby certify that all information provided in my online application, including the Supplemental Questionnaire, is true and complete to the best of my knowledge. I acknowledge that the department may contact my current and past employers or educators to verify the information that I have provided in my application. I understand that any falsification or omission of material facts disqualifies me from further consideration for this recruitment. To certify the above statement, please type your full name below.

Required Question

Employer

City of Long Beach

Department

Health & Human Services - (UC)

Address

2525 Grand Avenue

Long Beach, California, 90815

Phone

(562) 570-4102

Website

https://www.governmentjobs.com/careers/longbeach

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