• Ticketing Systems Administrator

    COOLSOFT (Cayce, SC)


    Ticketing Systems Administrator

     

    (Jobs in Cayce, SC)

     

    Requirement id 155494

     

    Job title Administrator

     

    Job location in CAYCE, SC

     

    Skills required LAN/WAN Environments, Network Administration, Palo Alto, Ticketing Systems

     

    Open Date 13-Oct-2025

     

    Close Date

     

    Job type Contract

     

    Duration 12 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Administrator: LAN/WAN Environments, Network Administration, Palo Alto, Ticketing Systems

     

    Start Date :11/10/2025

     

    End Date : 11/09/2026

     

    Submission Deadline : 10/20/2025 5:00 PM EST.

     

    Client Info : DPH

    Note:

    * Work Location: 100% On-site in Cayce SC, Monday - Friday. Travel to various locations around the state is required throughout the week. State vehicle preferred transportation.

    * Candidate Location: Current SC Residents Only, No relocation allowed

    * Interview Process: One initial round of Teams video interviews will be scheduled for the top 3 candidates after the close of the posting date. If no candidate is selected a second round of interviews will be conducted.

    * Duration of the Contract: 12 Months

    Description :

    DAILY DUTIES / RESPONSIBILITIES:

    The network administrators for these openings under the general guidance of the assigned Network Security Team Lead will coordinate daily/weekly assignments for the installation, deployment, diagnostics, and troubleshooting of the Agencys critical enterprise wireless and network infrastructure. The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions. The network administrators will ensure assignments are completed accurately and on-time, and regularly provide: progress, tasks, and deliverables status updates to the assigned manager.

    Specific duties and responsibilities will include but not limited to the following:

    • Monitor and identify issues with Agency wireless networks and remediate

    • Support wireless and network connectivity on Windows-based systems

    • Support wireless and network connectivity on Mac-based systems

    • Support wireless connectivity on various Tablets and Phones (i.e., Apple devices)

    • Manage the wireless network/device lifecycle at all stages

    • Assist with supporting the State Health Laboratory network connectivity on instruments and supporting systems

    • Assist with ISE registration of devices on the network

    • Conduct onsite wireless assessments. Create and maintain wireless heatmaps projecting network coverage of access points using Ekahau unit and iPad.

    • Perform enterprise wireless network deployments, installations, and upgrades

    o Requires comfort working on a ladder; ability to lift 40 lbs.

    • Perform firmware/software/security/feature upgrades and other maintenance tasks

    • Monitor Agency trouble ticket system and complete network assigned tickets

    • Will serve as the Agencys first and second tier of support fielding wireless and network connectivity technical support requests troubleshooting/resolving most common/routine problems.

    • Assists Agency staff/contractors in resolving wireless and other network related problems

    • Coordinate and assist with testing and validation

    • Adhere to State and Agency security and IT policies and standards

    • Work closely with key stakeholder groups, including Network, Security, and Server Hosting to ensure the appropriate level of engagement and focus is maintained

    • Assists various IT groups with other “non wireless” tasks as assigned such as with system/network installations and upgrades (i.e. racking equipment)

    • Create, maintain, and review/improve upon notes and wireless documentation

    • Ability to plan, organize, review, and implement associated project milestones to completion.

    • Provides updates to Project Team

     

    Each selected candidate will be utilized for 40 hours per week for the duration of this project. Job duties will require frequent site visits to remote office locations throughout the entire state of South Carolina, and the selected applicants must be flexible to the potential of travel days being extended beyond normal business hours.

     

    Applicants must demonstrate good oral and writte

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155494 while calling.

     

    EOE Protected Veterans/Disability