• Customer Service Representative I - SHP

    Marshfield Clinic (Marshfield, WI)


    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

    Job Title:

    Customer Service Representative I - SHP

    Cost Center:

    682891076 SHP Customer Service

    Scheduled Weekly Hours:

    40

    Employee Type:

    Regular

    Work Shift:

    40 Normal (United States of America)

    Job Description:

    JOB SUMMARY

    The Customer Service Representative I - Security Health Plan (SHP) primary responsibility is to ensure positive customer interactions with one major product line (Medicare Advantage or Commercial/Marketplace) of Security Health Plan’s members. The individual will interact with members, applicants, providers, and agents via telephone. The Customer Service Representative I - SHP will identify the customer’s concern and appropriately research and resolve the inquiry in a timely manner. This is a basic learning phase and will be continually trained and coached to enhance customer service skills. The Customer Service Representative I - SHP will escalate complex issues to a Benefit Specialist.

    JOB QUALIFICATIONS

    EDUCATION

    _For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation._

     

    **Minimum Required:** None

    **Preferred/Optional:** Associate or Bachelor’s Degree in business administration.

    EXPERIENCE

    **Minimum Required:** Two years’ experience with customer service. Demonstrated proficiency with handling high-pressure situations and with verbal and written communication.

    **Preferred/Optional:** Experience working in a health insurance call center.

    CERTIFICATIONS/LICENSES

    _The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position._

     

    **Minimum Required:** None

    **Preferred/Optional:** State of Wisconsin Insurance Agent’s license.

     

    Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

     

    Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program** **.

     

    Marshfield Clinic Health System is an Equal** **Opportunity/Affirmative** **Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.