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Job Description

Insight Global is looking to bring on a detail-oriented and proactive ServiceNow Request Analyst to manage and review high-volume IT requests for PCs, hardware, and software. This role ensures compliance with established guidelines while maintaining efficiency and customer satisfaction. This person will be responsible request management such as review and process 150-300 ServiceNow requests daily for PC's, hardware and software. They will need to apply predefined rules to approve standard requests promptly (ex: new hire PC orders) while identifying expectations (ex: high-cost equipment). They will also be communicating with requestors to validate requirements if necessary and make informed decisions on approvals or rejections. This person will also need to be able to evaluate PC specifications (CPU, memory, display) and have good documentation/ reporting skills.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-3-5 years experience with ServiceNow and managing requests within ServiceNow.

-Experience with PC hardware and software

-Ability to handle high-volume requests efficiently and accurately

-Great documentation and reporting skills n/a