"Alerted.org

Job Description

Day to Day:

An Employer is looking to hire a helpdesk technician in Rockville, MD. This individual will be responsible for the following:

-Supporting Montgomery County and performing primarily remote support to computers, tablets and phones.

-Managing and meeting strict SLA's

-Hours are Monday- Friday 8AM-5PM

-Troubleshooting syncing iPhones/Android Phones relating to Outlook

- Pay Range based on experience: $21/hr - $$24/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Must Have:

-Experience providing end user support

-Experience troubleshooting extensively in Microsoft Outlook, preforming remote log ins, password resets, active directory, working with a ticketing system

-Professional, great customer service, and strong communication skills

-Ability to obtain CompTIA A+ certification within 6 months of starting

-Ability to work independently with minimal supervision

Plusses:

-Bachelor's Degree