• Junior Support Engineer

    SAIC (College Park, MD)


    Description

    SAIC is recruiting for a Junior Support Engineer for one of our programs supporting the FDA. SAIC supports the FDA and their scientists in Scientific Computing which includes but is not limited to; technical and research aspects (e.g., hardware, software, desktop support, infrastructure, virtualization all in a laboratory environment). Independent, motivated individuals with good oral and written communication skills for documenting process and procedures, and briefing reports are desired. Experience in desktop support is a plus. Position requires either an active FDA Public Trust clearance or the ability to obtain prior to start.

    Primary Duties and Responsibilities include, but not limited to:

    • Review and reform customer facing ServiceNow forms by modifying fields and content to capture the request by the customer as well as capture the information required by the receiving team(s).

    • Maintaining and troubleshooting the wireless sensor infrastructure used by scientists to monitor units housing scientific material.

    • Assist in the periodical review of approved security exemption lists which include outreach and collection of information for data calls.

    • Perform a periodic review of computers in a non-compliance status and outreach to owners to mitigate.

    • Provide guidance and assistance to customers submitting new technology to the FDA Product Catalog.

    • Working with support and engineering team in functional areas for the implementation of best practices, streamlining of operations, and equipment handling into SOPs

    • Monthly reconciliation of the Government Furnished Equipment (GFE) list and maintain inventory of system assets.

    • Account for computers in support offices and assisting in the surplus process for hardware.

    • Implement continuous improvement methodology through the use of IT systems or procedure.

    • Additional responsibilities will include: End user documentation, computer moves, deployments, and additional duties as assigned.

    Qualifications

    Qualifications:

    • Bachelor's degree or equivalent

    • 5 years of relevant experience

    Familiar with the following:

    • VMware

    • Windows Server 2008, 2012, 2016

    • Windows Server Update Services (WSUS)

    • Microsoft SQL Server

    • Windows 7 and Windows 10

    • Linux

    • Red Hat Enterprise Linux

    • Host Based Security System (HBSS)

    • Dell servers

    • Dell Blade Enclosures

    • Enterprise Network storage and NAS

    • Citrix

    • Nutanix

    • QNAP

    • Microsoft Active Directory

    • HPE Servers

    • HPE Blade enclosures

    • VMWare Horizon

     

    Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

    REQNUMBER: 2510766

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability