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Title: Patient Access Coordinator-Cardiology

Org Unit: Heart Failure Practice Management

Work Days: Monday-Friday

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $25.34 - $29.67

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direction, is responsible for the intake and triage of calls and inquiries with the goal of facilitating timely scheduling of patient visits and procedures.

Job Responsibilities

+ Fields telephone inquiries from patients & referring physician offices, helps patients select physician(s) to meet their needs, advises on insurance, payment & visit concerns. Exercises some independent judgment; escalates difficult or unusual situations.

+ Responsible for making, confirming and cancelling appointments for both new and existing patients.

+ Uses practice management and scheduling systems, to complete registration and eligibility verification for new and established patients. Identifies and corrects registration errors and eligibility verification requirements prior to services being rendered.

+ Ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required. Resolves referral/precert requirements prior to patient arrival.

+ Manages patient expectations for all scheduled appointments and provides information to patients regarding their visit.

+ Routes calls or messages to appropriate clinical staff for proper triage. Initiates telephone encounters for all clinical matters. Initiates prescription refill requests as needed.

+ Serves as the primary assistant to clinical physicians. Maintains physician’s clinical and administrative calendars; reschedules patients as necessary.

+ Facilitates direct communication & specific patient care-related activities relevant to assigned physician’s needs. Communicates with practice team regarding updates to physician’s workflow, specific patient instructions or other relevant information.

+ Assists with scheduling patient appointments for other specialty areas within the department as needed.

+ Provides back-up coverage for other staff members as needed.

+ Performs other related duties as assigned.

Education

+ High School Diploma

Experience

College Degree is highly desired.

Approximately 2 years of working experience in the medical field or customer service.

Strong customer service & interpersonal skills.

Advanced experience in complex sub-specialty desired.

Knowledge of insurance requirements and medical terminology preferred.

Knowledge, Skills and Abilities

+ Team player.

+ Must possess outstanding customer service skills. Compassionate, courteous, and helpful phone manner. Must be able to maintain a tactful demeanor while handling a continuous stream of high volume phone inquiries

+ Demonstrated ability to multi-task and prioritize in a fast-paced environment.

+ Demonstrated organizational skills and ability to pay close attention to detail.

+ Superb communication skills (written, oral, and listening) combined with intellectual curiosity: the demonstrated ability to elicit and synthesize complex medical and scientific information to create articulate and compelling cases for support.

+ Must be able to maintain professionalism and a positive attitude.

+ Must demonstrate a high level of proficiency in speaking, reading, writing, and comprehending English

Licenses and Certifications

Working Conditions/Physical Demands

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.