• Information Technology Support Technician job in

    Prolink (Cincinnati, OH)


    Information Technology Support Technician (2025-3178) job in Cincinnati, OH

    **Location:** Cincinnati, OH

    **Role Type:** Information Technology

    JOB SUMMARY

    The IT Support Technician position is within Prolink's Information Technology department and partners with key stakeholders to support implementing the IT vision of the company.

    RESPONSIBILITIES

    + Provide technical support in person, by telephone and email

    + Configure laptops and workstations for corporate associates, including shipping all equipment to end users

    + Manage the return and redeployment of equipment from previous employees

    + Perform software/hardware troubleshooting and diagnostics

    + Troubleshoot and respond to user questions

    + Track and update open tickets and escalate problems when necessary.

    + Install hardware and software, including operating system and office applications

    + Administer Microsoft 365 services, with ownership of Exchange, SharePoint, Intune, & Teams environments maintaining full control, configuration, access management, and operational oversight of these platforms

    + Administration of Azure Active Directory create users, groups, update user access and disable or delete user account as needed

    + Provide support for the VOIP Phone system support

    + Configure and manage user accounts for various SaaS applications.

    + Support Strike Event operations through on-demand setup of remote IT infrastructure and delivery of Tier 1 technical support for onboarding talent and Prolink personnel

    + Occasional travel required to support Strike Events

    + Perform other duties as assigned

    REQUIREMENTS

    + 2+ years of experience in related field

    + Experience with customer service

    + Excellent communication and problem-solving skills

    + Able to be flexible and adaptable to meet right deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment

    + Able to use a variety of business or technical programs to complete tasks

    + High level of integrity, motivation, accountability, perseverance, and alignment with Prolink's values

    + Ability to travel as needed to support strike events

    PREFERENCES

    Candidates with additional and relevant experience, education, licensing, or certification beyond the role’s requirements and/or specific to the nature of Prolink’s business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration.

    Internal Job ID: 299

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by law. EEO Employer/Vet/Disabled