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11308BR

PRS Facility Location:

EMD HQ LaGrange, IL - 400

Job Purpose:

Contribute to customer satisfaction through the application of specialized knowledge, skills, and abilities to tasks / projects associated with the products we design, manufacture, sell, and other related services we provide. The Service Reliability Manager is responsible for leading a diverse team of individuals with a focus on identifying, quantifying, and driving Continuous Product Improvement (CPI) projects to field corrective action, while providing regular updates / presentations to internal and external customers. The Service Reliability Manager will play a pivotal role in providing guidance, direction, and prioritization to the team of Service Reliability Project Leads and Service Reliability Analysts to ensure projects addressing product reliability are rigorously driven to closure through the structured CPI process.

Req ID:

11308BR

Company Description:

Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.

Education / Training:

• Bachelor’s degree with a major in Engineering, Engineering Technology, or equivalent training/experience;

Job Title:

Locomotive Service Reliability Manager

City:

La Grange

Key Job Elements:

• Understand and manage team priorities to ensure alignment with overall organizational priorities for CPI projects;

• Where necessary, develop, improve, and document standard work processes to provide structure to and improve efficiency of the team;

• Act as a coach and mentor to team members, fostering personal and professional growth while instilling a positive culture;

• Collaborate with Engineering and Quality teams to align priorities and effectively manage resources;

• Monitor and manage CPI resource budget;

• Collaborate with customer representatives to ensure the Voice of the Customer is understood and incorporated throughout the CPI project;

• Support the Field Service teams with the development of implementation plans for solutions developed through CPI;

• Regularly communicate the status of CPI projects and associated problem resolution to internal and external customers.

Qualifications and Experience:

• A demonstrated passion for problem solving and continuous improvement;

• High-level of interpersonal skills required to work effectively with customers and others;

• Strong verbal and written communication skills required in dealing with internal and external customers;

• Proficient with Microsoft Office software, particularly Excel;

• Understanding of engineering theory and principles of design;

• Ability to work independently and with others;

• Understanding of problem solving principles, such as Six Sigma or Shainin;

• Strong organizational skills, with the ability to manage and track multiple ongoing projects;

• Knowledge of fundamental data analytics and visualization;

• Willing to travel on extended basis as needed (domestic and international);

• Basic locomotive and/or heavy equipment knowledge.

Preferred Skills

• Strong leadership and mentorship experience;

• Project management training, up to and including PMP certification;

• Six Sigma Green Belt certification or higher;

• Shainin RedX Apprentice certification or higher;

• Ability and/or experience resolving complex electrical and/or mechanical problems;

• Understanding of engineering theory and principles of design;

• Ability to read engineering drawings and sketches;

• Understanding of design / manufacturing process;

• Detail oriented and meticulous;

• Experience with EMD locomotives;

• Knowledge of locomotive shop practices

Essential and Physical Activities Functions

• Motion – The position spends most of the time in an office setting. The position will require occasional walking, standing, stooping, and bending;

• Vision/Hearing Requirements – This position spends prolonged periods sitting at a desk and working on a computer and must be able to communicate effectively with internal and external customers;

• Work Environment – Work in temperature-controlled environment;

• Emotional Demands – Required to liaise with multiple levels within the organization, including senior leaders and managers. Individual must be well-spoken, able to manage multiple priorities and individual requests daily;

• Safety – This is not a safety sensitive position. It is primarily an office position requiring awareness of the safety requirement in an office environment within the facility; must be capable of following all safety protocols. When traveling to supplier, customer, or production facilities, local safety requirements and practices must be followed.

EEO:

Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Benefits:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**

+ Competitive Salary

+ 401(k) plan with up to 6% company match (no waiting period with immediate vesting)

+ Medical/Dental/Vision/Life/Disability Insurance

+ Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money

+ Flexible Spending Accounts

+ Paid Vacation

+ Paid Holidays

+ Paid Time-Off (PTO)

+ Employee Assistance Plan

+ Education Assistance Program

+ Employee Recognition Programs

+ Site specific Production and Incentive Plans

+ Site specific Step and Skill Level Wage Adjustment Plans

+ Site Specific Relocation and Sign-on Bonus Programs

_*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits._

_**Subject to position, eligibility, and plan guidelines._

Job Category:

Production - Operations & Support

State::

Illinois

Summary Pay Range:

$101,487.96 - $183,958.00