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Onsite Customer Service Coordinator - Third Shift

Job ID

242600

Posted

13-Oct-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service, Engineering/Maintenance

Location(s)

Dallas - Texas - United States of America

Pay: $17.75 per hour + 10% Shift Differential

Shift: Third Shift

Join our team at CBRE and support a major telecommunications client in a dynamic environment! We are looking for a dedicated **Customer Service Coordinator** to work in our Photo ID and Access Center in Dallas. This role is perfect for someone who thrives in a fast-paced setting and is passionate about delivering exceptional customer service.

Job Summary:

As the Customer Service Coordinator, you will be the vital link between our clients and our services. Your primary responsibility will be to provide accurate information in response to inquiries regarding products and services while effectively managing and resolving any complaints that may arise.

Essential Duties and Responsibilities:

+ Deliver outstanding customer service by addressing incoming requests via phone, chat, email, and online from various business units related to facility issues.

+ Generate and dispatch service request work orders for vendor completion, ensuring timely resolution of issues.

+ Schedule conference rooms and audio-visual equipment as needed.

+ Proactively respond to customer inquiries and concerns, following up to ensure complete satisfaction.

+ Maintain and update our Computer Maintenance Management System (CMMS), customer service database, and various spreadsheets with accurate and current service information.

+ Communicate with customers to gather additional details and explain the work order process clearly.

+ Produce, review, and distribute various customer service reports as required.

+ Assist with training new hires and temporary staff on CMMS, customer service database, communication tools, and call center procedures.

+ Provide informal support, including technical guidance and training, to team members as needed.

+ Embrace additional responsibilities as assigned to meet team goals.

Qualifications:

+ Strong communication skills and a customer-centric mindset.

+ Ability to thrive in a collaborative and fast-paced environment.

+ Proficiency in using customer service tools and software.

+ Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

What We Offer:

At CBRE, we believe in rewarding our team members with a comprehensive benefits package which includes:

+ Medical, dental, and vision insurance

+ Retirement savings plan with company match

+ Paid time off and holidays

+ Employee assistance program

+ Opportunities for professional development and career advancement

**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)