"Alerted.org

Member Service Representative

Are you a detail-oriented individual that enjoys working with the Salem Keizer Community? Do you have customer service experience either digitally or in person?

Job Title: Member Service Representative

Job Type: Full-Time/Part-Time

Reports To: Member Service Manager

About Us:

Courthouse Club Fitness is a vibrant and community-focused fitness organization committed to helping individuals of all fitness levels connect with the best programs to meet their health and wellness goals. We offer a wide range of group fitness classes and activities designed to inspire, motivate, and empower our members. Courthouse Club Fitness is dedicated to fostering an inclusive, supportive environment that encourages lasting fitness journeys through connection, support, and fun. Living a healthy lifestyle can be difficult, but we make it simple and fun!

Position Overview:

We are seeking a customer service minded individual who is responsible for assisting the Member Service team by delivering best-in-class customer support to Courthouse members and prospects from the Salem Keizer community through digital avenues. If you have experience working with customers, including via phone and email, this position will highlight those skills as you address unique member scenarios and process changes on accounts. Member Service Representatives support and guide our current members by effectively assessing a problem or question, troubleshooting, and then communicating a resolution or next steps. It is our biggest priority to provide accurate and clear information for a consistent experience for all members. In this role, you’ll play a key part in fostering a welcoming environment, being a liaison of communication and connection, and being an integral part of someone's journey.

Key Responsibilities:

+ Promote the culture, values, and mission of Courthouse Club Fitness

+ Facilitate member questions and change requests via phone, email, and online chat

+ Collaborate as a team to resolve complex and unique issues, which are often isolated and first-case

+ Having a positive mindset with the intention of resolving every member situation successfully and completely

+ Employ a policy-forward approach while remaining empathetic

+ Work in and become efficient in multiple software platforms

+ Promote self-sufficiency by guiding members to utilize Courthouse resources

Qualifications:

+ Experience: Past experience in Customer Service either physical or digital. Must demonstrate proficiency with phones and computers, preferably company-specific software.

+ Active Listener: Ability to listen, understand, and summarize with clarity and simplicity, both w ritten and verbal.

+ Strategic Communicator: Incorporate rapport to strengthen customer satisfaction. Use diplomacy and tact to mediate high-tension situations.

+ Team-Oriented: Able to consistently reprioritize in real-time, adaptable to sudden changes and the needs of a team. Work collaboratively with other staff to ensure the members' needs are met

+ High Personal Standards: Self-motivated, a detail-oriented mindset, and a track record of exceptional problem-solving and conflict resolution.

Preferred Qualities:

+ Actively participate in club group fitness classes, training, or programs

+ Promote fitness, programs, coffee, and special events

+ Fast learner with the ability to absorb instructions and procedures surrounding company-specific software

+ Reliable, punctual, and eager to accept responsibility with a positive attitude

+ Mature, credible, and comfortable working with upper management in a clear and straightforward manner

+ Reliable transportation

Information:

Courthouse Club Hours

+ Monday - Friday 5:00a - 11:00p

+ Saturday - Sunday 7:00a - 9:00p

Department Hours

Monday - Friday 9:00am - 6:00pm | Saturday - Sunday Closed

Possible Shift Hours (may vary):

+ 8:30a - 4:30p

+ 9:00a - 5:00p

+ 9:30a - 5:30p

+ 10:00a - 6:00p

Powered by JazzHR