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### Job Duties

• Work with customer service team in processing domestic orders, calculating pricing; schedule shipping dates; entering orders in our EPR system; fulfilling all paperwork needed to accompany orders for shipments.

• Arrange shipping by completing customs and shipping related documentation and tracking shipments to destination.

• Maintain relationships with all top distributors defined by the Sales Manager to ensure fulfillment of orders.

• Perform correspondence and communication to distributors, and direct customers to ensure orders are delivered and coordinated.

• Assists Sales team with Return Authorizations, Cases, Customer Complaints and assists with data entry on cases in designated CRM and Quality software.

• Communicate with supply chain, operations, receiving and shipping on inventory needs to fulfill orders.

• Arrange shipping by completing shipping related documents, notifying freight forwarders, scheduling containers for shipments and tracking them to the destination.

• Maintains and updates filing systems, utilizes CRM software for accurate tracking of communications with sales team and customers.

• Authorizes the payment of freight invoices.

• Coordinate trade shows: Includes pre- and post-show advertising, meetings, scheduling, packing crates and coordinating shipments.

• Assist Marketing Manager to reserve booth space for future events.

• Coordinate Schools/Education for off-site events: Includes pre- and post-show advertising, meetings, scheduling, packing crates and coordinating shipments.

• Assist Marketing Manager with event to-do’s, deadlines, budgeting Excel reports via Basecamp Project Management website.

• Responsible for trade show literature, materials and show direction/message per meetings with Marketing Manager and IKONICS Division managers/sales team.

• Coordinate with internal Shipping Department and external freight companies for shipments to and from events.

• Organizing and maintaining inventory of marketing assets which includes: tradeshow gear, promotional items, literature and printed pieces which have reorder points.

• Track event work in Base Camp, a project-management site maintaining project schedules and deadlines.

• Preparation and shipment of promotional package requests from TSR.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.

• Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

• May be required to lift up to 50lbs occasionally

Perform other duties as assigned.

### Minimum Education Required

Bachelor's degree (B. A.) from four-year college or university; one to two years related experience and/or training; or equivalent combination of education and experience.

### Minimum Experience Required

Language Skills:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to transfer data from imperial units to metric units of measure and volumes.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

### Shift

First (Day)

### Number of Openings

1

### Public Transportation Accessible

Yes

### Veterans Encouraged to Apply

Yes

### Physical Required

Yes

### Drug Test Required

Yes

### Compensation

$20.00 - $24.00 / Hourly

### Postal Code

55807

### Place of Work

On-site

### Requisition ID

IKONICS Customer Service and Events Specialist

### Job Type

Full Time

### Job Benefits

Health, Life, Dental, Vision, Paid Time Off, Holidays, 401K

### Application Instructions

email resume to Ken Dammer [email protected] or call 218-628-6408 ext 118 with any questions.