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Job Title: LMS Training Assistant

Type: 12-month Contract

Compensation: $26 - $50 hourly

Contractor Work Model: Remote

Job Summary:

As the LMS Training Assistant, you will play a crucial role in the management and administration of a Learning Management System. Your primary responsibilities will involve maintaining electronic training records, troubleshooting LMS issues, and ensuring alignment between our Electronic Document Management System (EDMS) and LMS. This position requires a detail-oriented professional who thrives in a collaborative environment and is dedicated to fostering a positive learning atmosphere.

Key Responsibilities:

+ Oversee the department Service Desk, efficiently assigning and resolving service request tickets related to LMS issues, verifying user data, and updating user learning plans.

+ Perform essential LMS administration tasks, including assigning training modules, granting credits, and generating insightful reports.

+ Process and maintain training documents and records per company policies, ensuring accuracy and compliance.

+ Assist in revising standard operating documents to enhance operational effectiveness.

+ Manage department websites and contribute to the creation and upkeep of online Knowledge Base Articles.

+ Cultivate a positive work environment by maintaining productive relationships with customers, suppliers, co-workers, and management.

+ Undertake additional administrative duties as required to support team objectives.

Key Qualifications and Skills:

+ Associate's degree or equivalent combination of education and experience.

+ A minimum of three (3) years of experience in an office or LMS administrator role within a regulated industry is preferred.

+ Familiarity with SAP SuccessFactors Learning and Atlassian products (Jira and Confluence) is a plus.

+ Proficient in Microsoft Office Suite, with strong skills in Word, Excel, and PowerPoint.

+ Excellent interpersonal skills and a professional demeanor in interactions with diverse stakeholders.

+ Proven ability to work independently, exercise sound judgment, and maintain focus amid a dynamic work environment.

+ Exceptional attention to detail, particularly in writing and reviewing documents such as procedures and training materials.

+ A high degree of trust and integrity, with a commitment to open communication and fostering teamwork.

Work Environment:

+ This position requires sitting/standing for extended periods and performing tasks that involve bending, grasping, and fine motor control.

+ Physical requirements are minimal, but the ability to safely lift up to 25 pounds is necessary.

+ The role primarily involves desk work, and travel requirements are minimal (0-5%).

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #161-Managed Staffing Charlotte

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.