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Coordinator Residential Student Services Bookmark this Posting Print Preview | Apply for this Job

Position Details

Position Information

Position Title Coordinator Residential Student Services

Department Residential Life -Group

Pay Type Non Exempt

Appointment Type (A) Continuing Full-Time

Hours Per Week 37.5

Number of weeks 52 weeks per year

other - # of weeks 52

Benefits Eligible Full Benefits

Geographical Regional

Qualifies for Relocation Reimbursement No

Work Schedule

Job Description

General Scope of Duties

The Coordinator of Residential Student Services is a critical member of the Residential Life team, responsible for daily oversight of all customer service functions related to housing operations at Connecticut College. This position serves as a primary point of contact for the campus community regarding residential life operations and communications.

The Residential Life office is part of the Division of Student Life led by the dean of students, and part of the Campus Life sub-division led by the Associate Dean for Campus Life. The Division of Student Life works collaboratively to maximize the student experience on campus with our partners in the division of the Dean of Retention and Success (collectively known as the Student Experience Group). The successful candidate will join Connecticut College at a dynamic time with greater cross department and cross divisional collaboration and continuing education.

The mission of the College is to “educate students to put the liberal arts into action as citizens in a global society.” In addition, Connecticut College’s core values are academic excellence, diversity, equity and shared governance, education of the entire person, adherence to common moral and ethical standards, community service and global citizenship, and environmental stewardship. We are interested in candidates who are highly motivated to help the College community realize the institutional mission and, in particular, who have a demonstrated commitment to providing leadership in building equitable, diverse, and inclusive environments.

General Duties and Responsibilities

Priority Duties and Responsibilities:

+ Oversee the distribution, tracking, inventory, and management of all residential keys.

+ Partner with Facilities Management to process lock changes and update key control documents.

+ Provide excellent customer service for housing-related inquiries, via phone, email, and in-person interactions.

+ Serve as the frontline for the department, by managing communications through the shared residential life housing email account, and phone service, with a high volume of emails from students, parents, and campus partners requesting information, and providing detailed outward answers.

+ Support the daily functions and operations of Residential Life and Campus Life

Housing and Access Management:

+ Assist with processing room changes, key distribution, and ID card access.

+ Participate in various on-site housing walkthroughs, inspections, and service oversight.

+ Partner with the Associate Director and Director of Residential Life, to facilitate the end-of-year move-out process, including receiving/organizing documentation from residential life staff, assessing charges, and compiling billing for final review.

+ Assist with various start, mid, and end-of-term audits and report preparation.

+ Conduct regular key audits, including taking key inventory and maintaining records.

+ Facilitate routine office tasks such as supply management and organization to help the Residential Services office function efficiently.

+ Assist with housing move-in/move-out logistics, room turnover over, and communication to students.

+ In consultation with the Director of Residential Life, develop and implement policies and procedures for the management of keys and key distribution.

+ Use housing software to ensure accurate record keeping, and verification for key distribution processing.

Operations:

+ Develop and maintain digital resources, documents, forms, files, and procedures as it pertains to job functions.

+ Support and represent Residential Life in various capacities during critical events throughout the year, including but not limited to admissions programming, move-in, camel days, etc.

+ Support the Associate Director in room changes within Housing Assignment software, and maintain up to date records of all necessary reports and files.

+ Serve as the point person for Residential Life by email, phone, and face-to-face as a critical function to support students’ residential experience.

+ Manage the distribution and collection of all student staff keys; including master keys.

+ Maintain and update the department website, with critical information, notices, and accurate housing information.

+ Record and track the student Lock-out process, to ensure accurate records and billing to student accounts.

+ Collaborate with campus partners to ensure seamless distribution of keys for summer programs, room changes, and emergency room spaces.

Campus Life

+ Coordinate transportation requests for fleet vehicles, distribute and collect van keys, and manage reservations.

+ Communicate to student groups and leaders about proper protocols for transportation needs.

+ Update, develop, and coordinate the reservation process for student transportation services.

+ In coordination with Campus Life leadership, take campus vehicles to be inspected, maintained, and serviced as appropriate.

+ Support and participate in appropriate and applicable department and college activities, events, meetings, and committees

+ Periodically, the department may see a high volume of requests, and this role may be given additional duties or responsibilities to assist with fulfilling the mission of Campus Life.

Education and Skills

+ Minimum Associate’s degree

+ Minimum 3 years of experience working in office administration, business, educational environment or a related field required

+ Strong written and verbal communication skills

+ Experience handling sensitive information with confidentiality.

+ Sound judgment and analytical skills for problem-solving and decision-making.

+ Ability to work in a fast-paced, team-oriented environment and build relationships with diverse stakeholders.

+ Exceptional customer service and interpersonal skills.

+ Self-motivation, positive attitude, and team-player mentality.

+ Strong evaluation and assessment abilities.

+ Availability to work occasional evenings and weekends (as needed during peak periods).

Preferred Qualifications

Prior experience working in a higher education setting (preferred).

Physical Demands

Driving Required No

Salary Range $19.50-$22.00

Note

Connecticut College is committed to fair and competitive compensation. The final offer will reflect the candidate’s experience, education, and the institution’s pay structure to ensure internal equity.

Applicant Credentialing Thorough applicant credentialing will be conducted on the selected candidate which will include criminal records check, DMV check and depending on the position psychological exam and pre-placement physical.

Posting Detail Information

Open Date 10/14/2024

Applications accepted through

Open Until Filled Yes

Documents needed to Apply

Required Documents

+ Resume

+ Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Are you eligible to work in the U.S.?

+ Yes

+ No

+ * Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa)?

+ Yes

+ No