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Departmental Supervisor-11

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Departmental Supervisor-11

Salary

$57,761.60 - $84,260.80 Annually

Location

Lansing, MI

Job Type

Permanent Full Time

Job Number

1901-26MD-148MIHR

Department

Civil Service Commission

Opening Date

10/14/2025

Closing Date

10/21/2025 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

+ Description

+ Benefits

+ Questions

Job Description

The MI HR Service Center is seeking a motivated Departmental Supervisor to lead a team of HR Customer Service Representatives in delivering high-quality support to State of Michigan employees, retirees, and third-party partners.

This position plays a key role in supervising daily operations, setting priorities, coaching staff, and ensuring compliance with Civil Service rules, IRS regulations, and internal quality standards. The successful candidate will bring strong leadership, analytical, and communication skills to support a high-performing team and drive continuous improvement in service delivery.

This is an excellent opportunity to step into a leadership role within a dynamic and collaborative environment!

Key Competencies:

+ Strong working knowledge of Civil Service rules, HR policies, and benefit eligibility guidelines.

+ Demonstrated experience supervising or leading teams in a customer service or HR environment.

+ Ability to analyze data, identify trends, and implement process improvements.

+ Proficiency in HR systems and call center tools (e.g., NICE inContact, Content Manager).

+ Excellent communication, coaching, and interpersonal skills.

+ Strong organizational and time management abilities.

What we’re looking for:

+ Collaborative leadership style with a focus on team development.

+ High attention to detail and commitment to accuracy.

+ Ability to manage multiple priorities in a fast-paced environment.

+ Enthusiasm for customer service and continuous improvement.

Position Description (https://MCSC.state.mi.us/AgencyPDFs/MIHR Supervisor 11 PD.pdf)

Required Education and Experience

This position generally requires the education acquired through the completion of high school. Specific information on the education and experience required for different class levels is in thejob specifications of the Departmental Supervisor class. (https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalSupervisor.pdf)

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

DEPTSPV - Do you possess at least an educational level typically acquired through the completion of high school?

+ Yes

+ No

02

DEPTSPV2 – Do you possess at least one year of experience equivalent to a Departmental Supervisor 10, Office Supervisor 11, or Secretary Supervisor 11; or two years equivalent to an experienced-level technician, paraprofessional, professional, Office Supervisor 9 and 10, Secretary Supervisor 10, Emergency Dispatch Supervisor 10, or Human Resources Customer Service Supervisor 10?

+ Yes

+ No

03

If you have call/contact center experience, please explain what type of call/contact center you have worked in, the job functions you performed and explain the software and systems you used to assist customers. If no experience, please respond with N/A.

04

Do you have experience supervising staff or coaching staff members to meet your organizations customer service standards?

+ Yes

+ No

05

If you indicated that you have experience in a supervisory role or in coaching to meet your organization’s customer service standards, please describe your experience. If none, please write N/A.

06

Do you have experience processing benefit enrollment changes, processing payroll documents, or processing verification of employment requests for employees?

+ Yes

+ No

07

Please describe your experience processing benefit enrollment or changes, processing payroll documents, or processing verification of employment requests for employees. If no experience, please respond with N/A.

08

Do you have experience presenting content virtually?

+ Yes

+ No

09

If you indicated that you have experience presenting content virtually, please describe your experience. If none, please write N/A.

10

Please select your level of experience working in a fast-paced position that requires the ability to multi-task and re-prioritize your work assignments during the day.

+ None

+ Less than one year

+ One to three years

+ Three or more years

11

Please provide an example of your experience multi-tasking in a fast-paced business environment. If no experience, please respond with N/A.

12

Are you a current employee of the State of Michigan MI HR Service Center?

13

Did you attach your cover letter and resume to your application? (Failure to do so may result in your application being screened out.)

+ Yes

+ No

Required Question

Employer

State of Michigan

Department

Civil Service Commission

Address

400 S. Pine Street, P.O. Box 30002

Lansing, Michigan, 48909

Phone

800-788-1766

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