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Northern Light Mayo Hospital

Department: General Education & Development

Position is located: Mayo Hospital, Dover-Foxcroft, ME

Work Type: Full Time

Hours Per Week: 40 Hour/Week

Work Schedule: No Hours Assigned

Launch your healthcare career with our upcoming FREE Certified Clinical Medical Assistant (CCMA) training at Northern Light Mayo Hospital! If you are accepted into the program, you will be a full-time employee while earning your CCMA certificate!Program Highlights:

- Students selected will need to be available to start on November 24, 2025, in orientation and department training.

- Certified Clinical Medical Assistant Training will start the week of December 1, 2025, and will be in session for approximately 10 weeks.

- Students will attend class and labs for 24 hours per week. Class and labs will be taught locally at Northern Lecture Mayo Hospital in Dover Foxcroft on Monday's, Tuesday's and Friday's from 8:00 AM -4:30 PM.

- Students will work 16 hours per week as a Medical Assistant (non-certified) in Northern Light Mayo Hospital practice around their required education time. This time is considered paid work time.

- This program requires externship in one or more Northern Light Mayo Hospital practice(s). The externship will start later in the program and may replace some of the employee's worktime.

- There are many benefits to this program! As a full-time employee you would be eligible for all the Northern Light Health benefit offerings including, medical, dental, vision insurance, retirement savings, paid time off, wellness programs, and more!

Program Requirements:

- 18 years of age or older high school graduate or equivalent from a state-sanction program

- Maine resident.

- Willing to work as a Medical Assistant (non-certified) while in training.

- Willing to attend class and labs at Northern Light Mayo Hospital (Dover Foxcroft) while in training.

- Willing to commit and work as a full-time certified clinical medical assistant for Northern Light Mayo Hospital for a minimum of two years following training.

- If an internal employee, you must be in good standing and have been in your position for a minimum of six months (unless approved otherwise).

Additional Information:

+ The Medical Assistant trainees from a Northern Light Mayo Medical Assistant program and works in collaboration with all members of the care team providing high quality compassionate care consistent with Mission and Values of hospital. This position is a training infused position with classes, lab and clinical training for 240 hours. This is accomplished by hands on clinical assignment in the classroom and ambulatory setting of the Medical Group.

+ Learning through a Clinical Informatics course to be responsible for ensuring efficient patient flow, working to actively enhance patient relationships and loyalty, pre-planning for patient visits, managing visit cycle time, office workflows, and patient access (phone, scheduling), assisting assigned provider and care team with rooming and patient care procedures, including electronic and written documentation, and coordinating patient activities that support managing the targeted population's health.

+ Then starting their externship required practical hours within the ambulatory setting in one or more practice sites. The incumbent performs duties and tasks in accordance with standards established for the job.

+ The incumbent may have access to highly confidential patient, employee and/or proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position and conducts all job responsibilities according to the Mission and Values of the Hospital.

+ Responsibilities: The Medical Assistant trainee, under the direction and supervision of the instructor and preceptor, and provider will develop the following clinical skills, knowledge and abilities. This will be demonstrated by the ability to consistently and accurately obtain/perform/learn the following:

+ Identifies necessary equipment and materials for patient visits

+ Rooms patients in accordance with established guidelines and visit purpose/types

+ Documents reason for visit; Documents accurate vital signs; Reviews and documents medication history and adherence with patient; Confirms pharmacy; Documents tobacco status; Documents depression screening; Documents fall risk; administers appropriate immunizations; and assists with procedures as needed.

+ Communicates pertinent patient medical information and findings in a timely manner to the patient and/or appropriate staff person in a respectful clear, concise manner

+ Performs office procedures under the supervision of the provider

+ Schedules patient appointments

+ Proper preparation of lab specimens

+ Sets up prescription refills per guidelines

+ Reports lab and diagnostic results per guidelines

+ Documents patient encounters (including face to face, phone and patient portal) in the EHR, as well as other systems as needed to comply with organizational initiatives such as PCMH, Meaningful Use, and the other quality measures.

+ Assists and/or chaperones patient procedures as needed

+ Manages provider paper documents as applicable

+ Responds to patient phone calls in a timely manner Follows guidelines, policies and regulations related to controlled substance prescriptions and renewals.

The Medical Assistant (working position) will perform the following responsibilities as applicable:

1. Prepare and conduct EKGs, vision and auditory screening, phlebotomy, specimen collection, and ear lavage, point of care testing

2. Assist with casting, splinting, wound care, and other practice-specific procedures

3. Abstract patient health information via electronic records for all scheduled appointments (pre-visit preparation)

4. Perform and document immunizations (including IMMPACT as applicable) ) and injections

Key Outcomes:

1. Facilitates patient-centered visit by ensuring proper screening, documentation, and/or testing has been completed

2. Ensures all consults and charts are prepared or scanned, downloaded and communicated in preparation for patient contact

3. Assists in the management of patient care through lab result reporting, phone calls, order entry, and prescription processing following standard processes and guidelines to meet provider and patient needs

4. Collects clinical information and communicates to provider

5. Performs direct patient care services in accordance with clinical guidelines in a patient-centered manner.

6. Ensures provider schedule meets the needs of patients (visit and non-visit)

7. Ensures patients are roomed and ready for provider within 7 minutes of appointment time

8. Participates in daily huddles and weekly team meetings to improve workflows and contribute to improving patient population outcomes.

9. Maintains competency for ancillary tests such as EKG, PFT, Peak Flow Rate, Rapid Strep, HCG, Glucose, and FOBT. May perform various CLIA waived lab tests as ordered by provider once competency has been established.

10. Competent in following process of recording waived (CLIA) testing quality requirements.

11. Performs and documents lab specimen collection/processing, eye screening and audiology screening in accordance with current guidelines and policies (if applicable)

12. Administers immunizations and medications in accordance with current guidelines ensuring level and scope of practice standards. (If applicable)

13. Ensures exam rooms are prepared for patient visits, including equipment operability, supply inventory, and utilizing standard infection control guides and stocking procedures

14. Ensures patient care equipment operates in accordance with quality standards

15. Provides patient education per provider direction

16. Assists with orientation and training of new staff members

17. Maintains clinical/technical skills and knowledge through ongoing development and continuing education.

18. Demonstrates age-specific competencies and communicates with each patient in a way that is appropriate to his or her age, capabilities or disabilities, temporary impairments, emotions, stresses, culture, and individual station.

19. Prepares follow up letters and reminders.

Other:

+ Works to meet patient's psychological, emotional, or physical needs.

+ Records, maintains, distributes, and prepares documents or information.

+ Communicate effectively in both oral and written form, as appropriate for the needs of the audience.

+ Performs tasks of a clinical nature within scope of assigned duties and clinical expertise.

+ Coordinates appointments, including scheduling, registration, follow up, etc.

+ Manages / maintains electronic health records in accordance with confidentiality standards and policies.

+ Manages inventory, which may include re-stocking, back ordering, purchasing, and returning.

+ Demonstrates and applies understanding of equipment’s usage and maintenance relative to job function.

+ Attends education sessions, workshops, and other continuing education opportunities to enhance or gain new skills.

+ Maintains a safe environment complying with Northern Light Health policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.

+ Other Duties.

Competencies and Skills

+ Basic Life Support

+ Blood Pressure Measurement

+ Electronic medical record software.

+ Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

+ Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

+ Injection Administration

+ Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.

+ Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.

+ MS Teams

+ Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.

+ Multi-line phone, scanner, photocopier, fax, and internet.

+ Obtain Vital Signs

+ Performing an ECG

+ Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

+ Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

+ Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

+ Specimen Collection

+ Sterile Gloving Technique

+ Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

+ Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.

+ Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

+ Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

+ Required High School Diploma/General Educational Development (GED)

Working Conditions

+ Potential exposure to abusive and/or aggressive people.

+ Potential exposure to diseases or infections.

+ Work with computers, typing, reading or writing.

+ Prolonged periods of standing.

+ Lifting, moving and loading 20 to 30 pounds.

Position Certified Clinical Medical Assistant TrainingLocation Req ID 83533