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Employment Type:

Full time

Shift:

Evening Shift

Description:

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center (https://www.loyolamedicine.org/location/lumc) , Gottlieb Memorial Hospital (https://www.loyolamedicine.org/location/gmh) , and MacNeal Hospital (https://www.loyolamedicine.org/location/macneal-hospital) .

If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Partner I and become Loyola Strong!

Position Summary

The Patient Access Partner I serves as the first point of contact for incoming calls to Loyola Medicine and provides exceptional customer service to patients, families, physicians, and staff. This role is responsible for efficiently screening, routing, and responding to calls while ensuring accuracy and professionalism. The Patient Access Partner also performs paging, messaging, appointment support, and emergency communication services.

**Shift:** Tuesday – Saturday 2:00pm – 10:30pm

Key Responsibilities

+ Answer a high volume of incoming calls and route them to appropriate departments, providers, or clinical staff

+ Provide paging and messaging services for physicians and hospital staff

+ Screen and transfer escalated appointment-related calls to Patient Access Schedulers

+ Deliver accurate information to patients, families, vendors, referring providers, and the public

+ Assist callers with general hospital information, including departments, programs, and physician locations

+ Maintain excellent communication standards to support high-quality patient care

+ Follow after-hours call protocols and on-call procedures for physicians

+ Support and help manage the Loyola on-call schedules

+ Follow emergency communication procedures for disaster alerts and hospital notifications

+ Log emergency calls accurately and in a timely manner

+ Adhere to departmental quality, service, and performance standards

+ Participate in required training and continuous professional development

+ Perform other duties as assigned by call center leadership

Minimum Requirements

Education:

+ High School Diploma or GED required

Experience:

+ 1–2 years of customer service, call center, hospital, or administrative support experience required

Skills & Competencies:

+ Strong verbal communication and active listening skills

+ Ability to multitask and manage high call volumes professionally

+ Customer service excellence and problem-solving ability

+ Basic computer proficiency and accurate data entry

+ Ability to stay calm and professional in urgent or stressful situations

+ Strong attention to detail and ability to follow procedures

Compensation:

**Pay Range:** $15.76 - $22.11 per hour

_Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles._

Trinity Health Benefits Summary (https://www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf)

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran