"Alerted.org

Overview

Serves customers by providing product and service information, prim arily via telephone, email ; resolving product, billing, transaction and service issues.

Pay: $16.50/hour

Responsibilities

+ Answers inbound calls, in a courteous and professional manner within the parameters of the gu idelines established in order to meet or exceed the overall department goals of service levels.

+ High level of attention to detail needed

+ Liste ns to the caller’s needs and respond as needed , using empathy, concern and appreciation for their business.

+ Resolves product or service problems by clarifying the customer's issue/need ; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

+ Utilizes all available resources to resolve and respond to the customer’s needs, with the objective of minimizing call transfers or callbacks in order to provide a one-call solution.

+ Maintains customer records by updating account information and recording all interactions with the caller , in the appropriate system, in order to document the history of communication with the customer.

+ Communicates account status to the authorized caller if it is impacting the customer’s ability to purchase. Transfer to the Credit/Receivables department based on established guidelines. Obtain and process customer payments as needed.

+ Performs additional duties as needed.

Qualifications

+ Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge , Systems Knowledge,5

+ Basic Office Equipment and Microsoft Office Product Knowledge.

+ Minimum 1-2 years Customer Service Experience, taking inbound calls.

+ High school diploma or equivalent.

+ Bi-lingual (Spanish) is a plus

GPM Investments, LLC maintains a drug-free workplace

Requisition ID 2025-255126

Brand GPM Investments, LLC

Position Type Full-Time