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Description

• High school diploma and 3+ years of relevant IT support experience, or equivalent combination of education and work experience. • Active Top Secret clearance required • Strong knowledge of Microsoft Windows operating systems, including troubleshooting OS-level issues. • Experience with Active Directory for account management and troubleshooting. • Familiarity with remote desktop tools and remote troubleshooting techniques. • Ability to troubleshoot and resolve escalated hardware and software issues for desktop and peripheral devices. • Knowledge of endpoint security tools and their deployment. • Strong communication and interpersonal skills, with a customer-focused approach. Technical Skills: • Windows OS Support: Experience troubleshooting, configuring, and managing Windows 10/11, including application installation and system configurations. • Active Directory: Proficient in managing user accounts, permissions, and troubleshooting related issues. • Networking Basics: Understanding of DNS, DHCP, and basic TCP/IP networking, with the ability to troubleshoot network connectivity issues. • Remote Desktop Support Tools: Familiar with tools like TeamViewer, Remote Desktop Protocol (RDP), and VNC to provide remote troubleshooting and support. • Endpoint Management Tools: Experience with tools such as SCCM (System Center Configuration Manager), MECM (Microsoft Endpoint Configuration Manager), or similar for patch management and system updates. • Security Tools: Familiar with endpoint security tools, including antivirus software, encryption methods, and multi-factor authentication (MFA) implementation. • Hardware Support: Knowledge of hardware components (e.g., desktop, laptops, peripherals) and troubleshooting related hardware issues, including imaging, setup, and installation. • Ticketing Systems: Experience with IT service management tools like ServiceNow, Jira, or similar ticketing systems for managing incidents and requests. • Documentation and Reporting: Ability to create and maintain technical documentation, incident reports, and user guides, ensuring adherence to service standards and best practices.

Skills

Desktop, Windows 10, Support, Troubleshooting, Hardware, Active directory, Windows, Customer service, Technical support

Top Skills Details

Desktop,Windows 10,Support,Troubleshooting,Hardware,Active directory,Windows,Customer service,Technical support

Additional Skills & Qualifications

• Experience providing IT support in government or highly regulated environments. • Industry certifications such as CompTIA Security+, Network+, or A+. • Familiarity with Global Service Desk operations and best practices. Work Environment: • On-site presence is required at the designated locations during core business hours. • Some remote work may be required for supporting customers outside the kiosk locations. • The position involves physical intervention and may require lifting equipment up to 50 lbs. This role provides a unique opportunity to deliver critical technical support during a significant IT transition effort, ensuring a smooth migration experience for DAFA personnel.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $36.00 - $46.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Philadelphia,PA.

Application Deadline

This position is anticipated to close on Oct 28, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.