• Service Dispatch Coordinator

    Insight Global (Portland, OR)


    Job Description

    We are seeking a detail-oriented and highly organized Service Dispatch Coordinator to ensure seamless scheduling and dispatching of field technicians. In this role, you will be responsible for matching the right technicians with the right customers based on skill sets and job site requirements. This position involves coordinating multiple moving parts between Account Managers, customers, and technicians to guarantee efficient service delivery.

    Key Responsibilities:

    • Handle inbound calls, schedule appointments, and manage technician assignments.

    • Maintain strong communication via phone (60-70%) and email (30-40%) to ensure efficient coordination.

    • Oversee dispatch operations for designated territories, ensuring proper personnel allocation.

    • Preplan and confirm maintenance schedules, including emergency responses for existing clients.

    • Process and respond to general dispatch emails, ensuring timely updates.

    • Maintain accurate job records and update scheduling databases.

     

    Provide administrative support and coordination for technician workflow.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    Must Haves:

    • 0-3 years of experience in a customer facing or call center role.

    • Detailed oriented with strong computer skills.

     

    Experience in in Salesforce, Microsoft Suite, Excel.