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Job Description

One of Insight Global’s clients seeking an experienced Microsoft Dynamics 365 CRM BSA with a certain understanding of corporate business processes and basic concepts of the D365 system, with a particular emphasis on post sales service business and process knowledge.

• Through methods such as interviews and business observations, comprehensively collect requirements from business departments, accurately identify business pain points, clarify business objectives, and create detailed and professional D365 business requirement documents, providing a solid foundation for system configuration, customization, and development.

• Leverage your post sales service knowledge to engage with customers during the post sales phase, gather feedback on system usage, and ensure continuous improvement of the D365 solution based on real - world post sales experiences.

• Conduct in - depth analysis of business data generated by the enterprise based on the D365 system.

• Utilize data analysis tools to mine data value, combine industry data with the enterprise's actual situation, identify potential problems and optimization directions in business operations, and provide data - driven support for business decisions and D365 system function optimization.

• Apply your understanding of post sales service processes to analyze data related to customer support requests, system issues, and user satisfaction, identify areas for enhancement, and inform post - implementation improvements from a post sales service perspective.

• Participate in the review and optimization of enterprise business processes. Relying on the D365 system and your expertise in post-sales service business and processes, analyze the adaptability of existing processes to system functions, discover process bottlenecks and redundant links.

• Propose process improvement plans that integrate D365 system features, industry best practices, and post sales service requirements, enhancing business operation efficiency, system utilization effectiveness, and post sales service quality.

• Collaborate with the post sales team, using your process knowledge to understand customer pain points during system operation and incorporate these insights into process optimization efforts.

• Translate business requirements accurately into functional requirements that can be implemented by the system and assist technical personnel in understanding business logic.

• Act as a bridge between business and technology during system development, configuration, and customization, promptly resolve disagreements and issues between the two parties, ensuring that projects progress smoothly and meet business expectations.

• During post sales, work with developers to troubleshoot system - related problems reported by customers, using your post sales service knowledge to translate customer concerns into actionable technical tasks and align solutions with post sales service needs.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 1-3 years of business analysis experience and minimum 1+ year of experience in post-sales service in the application of D365 systems

o Solid understanding of post sales service business models, customer service strategies, and post sales service processes

• Proven Dynamic CRM field service/repair service experience like call center, repair center, and entitlement (install base) experience

• Experience locating business problems in the application of the D365 system and proposing solutions, taking into account post sales service business and process requirements.