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Mail Services Lead onsite in Concord, NC

Job ID

242801

Posted

14-Oct-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Concord - North Carolina - United States of America

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

About the role

As a CBRE Mail Services Lead, you will be responsible for assisting with the day to day of mailroom services support at a Life Sciences/ Pharmaceutical site in Concord, NC.

This role might require flexibility to work staggered hours (6:00 AM to 2:30 PM and 9:30 AM to 6:00 PM) to support mailroom operations at this facility with the potential to occasionally work a 12-hour shift.

What you’ll do

+ Approve or reject deliveries based on inspections.

+ Ensure that all packages received and delivered arrive the same day or advise the consignee of next-day arrival.

+ Bring mail, packages, copy products, and stationery to assigned groups or locations as per the daily schedule.

+ Ensure all shipped packages are protected against damage.

+ Process shipment requests with a customer, advising package owner of arrangements.

+ Apply appropriate postage amounts and required identification to outgoing mail and packages.

+ Stock copy rooms and provide first communication for copier fleet production.

+ Check daily and replenish, if necessary, all mail and postage supplies.

+ Answer via email with Supervisor copied regarding common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.

+ Recognize and solve typical and atypical problems that can occur in own work area.

+ Impact team through the quality of the services or information provided.

+ Follow standardized procedures and practices and receive regular but moderate supervision and mentorship.

What you’ll need

+ High School Diploma or equivalent experience or GED with 2-3 years of job-related experience.

+ Prior supervisory or leadership experience preferred.

+ An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.

+ Requires intermediate problem-solving skills with the capacity to review and select solutions from available options.

+ Ability to explain detailed and complicated information within the team in a clear and concise manner.

+ Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

+ Strong organizational skills with a robust inquisitive mentality.

+ Pac Trac

+ Project a high level of customer service.

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)