• Assistant Front Office Manager

    Omni Hotels (Tucson, AZ)


    Location

     

    Omni Tucson National Resort & Spa

     

    Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

     

    The Omni Tucson National Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort & Spa may be your perfect match.

    Job Description

    To work closely with Director of Front Office Operations to ensure maximum Front Office operating efficiency.

    Responsibilities

    + Handle all training with associates to ensure Omni Standards.

    + Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.

    + Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

    + Be very familiar with the hotel computer system for training maintenance and trouble shooting.

    + Complete weekly supply inventories to ensure adequate pars of such.

    + Complete rate discrepancy report and make needed changes.

    + Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

    + Prepare group information sheets.

    + Complete check-out with balance report.

    + Complete credit check daily.

    + Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

    + Assure knowledge and training of Marketing Programs of company and hotel.

    + Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

    Qualifications

    + Previous luxury hotel experience is required.

    + Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

    + Ability to stand for the entire scheduled shift.

    + Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

    + Four year college degree, preferably in the hospitality industry

    + Knowledge of Property Management Systems and related computer programs

    + Strong knowledge of Microsoft Office Software.

     

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

     

    Job LocationsUS-AZ-Tucson

     

    Posted Date17 minutes ago(10/16/2025 5:51 PM)

     

    Requisition ID 2025-128591

     

    # of Openings 1

     

    Category (Portal Searching) Front Office Operations