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Posting Details

Position Information

**Position/Classification Title** Administrative Support Associate

**Working Title** University Switchboard Operator

**Competency Level** Journey

**Position Number** 100775

Salary Grade Equivalent

**FLSA** Non-Exempt

**Appointment Type** Permanent - Full Time

**FTE** 1 = 40 hours/week, 12 months

If time limited, duration date

**Department Hiring Range** $33,540 - $37,182

**EEO-1 Category** Administrative Support Workers

**SOC Code** 43-2011 - Switchboard Operators, Including Answering Service

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University (https://www.nccu.edu/we-are-nccu) (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.

Visit **NCCU** **.edu** .

Primary Function of Organizational Unit

The primary purpose of the organizational unit is to provide police and security, environmental health and safety, and emergency management services for North Carolina Central University. This unit reports directly to the Asst. Director of Public Safety

Primary Purpose of Position

The operators process incoming calls from the general public and others by forwarding the calls to staff, faculty and departments, or by providing the caller with the requested direct number. The University Campus Switchboard serves as the first level of support for customers of the university telephone system and for other informational services.

The goal of the university telecommunications switchboard operators is to direct callers to the needed destination with the fewest connections along the way. The operators provide current information on faculty, staff, and student (SGA, student organizations, etc.) telephone numbers. They receive an average of 3000+ calls each month. Operators answer a variety of inquiries from local, state, national, and international callers.

The University telephone switchboard operators serve as the front line of service for the university in answering calls that are initiated through the main university phone line (919-530-6100). The operators provide a personal, friendly, and customer-centric response to calls that come into nearly every division and unit throughout the university. They are also responsible for answering general questions that are posed regarding events or activities on the university’s campus and transferring all calls to the appropriate point person or department.

Required Knowledge, Skills, and Abilities

The successful candidate must possess a working knowledge of operating switchboard consoles by answering, transferring, and directing incoming local and long-distance calls and referring questions to the proper office or person in a courteous and professional manner; ability to provide friendly and efficient frontline customer service to external and internal customers; ability to communicate clearly; ability to sit for 8 hours; ability to work independently with little or no supervision.

Minimum Education/Experience

High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Licenses or Certification required by Statute or Regulation

N/A

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

**Work Hours** Monday - Friday 8-5

**Position required to work during periods of adverse weather or other emergencies** No

**Campus Security Authority Designated Position** Yes

Key Responsibilities and Related Competencies

**Required Competency** Administration

Duties

Provides an essential service to the University community and its various constituencies by operating the University’s switchboard consoles by answering, transferring, and directing incoming local and long-distance calls and referring questions to the proper office or person in a courteous and professional manner.

**Required Competency** Attention to Detail

Duties

Provide friendly and efficient frontline customer service to external and internal customers by screening and directing requests to the appropriate person/departments, answering general questions,

**Required Competency** Communication-Oral

Duties

The University Operator has daily contact with students, faculty, staff, and the public, requiring the use of clear verbal communication skills. Ability to communicate clearly. Exceptional listening skills, good voice quality, good diction/grammar. Ability to sit for 8 hours. Must be able to complete multitasking while on the phone. Should derive satisfaction from being proactive in assisting others and assisting getting callers to the right extension.

Posting Detail Information

**Posting Number** SPA01434P

**Open Date** 10/14/2025

**Close Date** 10/22/2025

Special Instructions to Applicants

Pre-Employment Requirements:

+ You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.

+ Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.

+ Final candidates are subject to criminal background checks, and education/license verification prior to employment.

+ North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to** **NCCU** **permanent employees include the following and more:

+ Accrued Vacation and Sick Leave

+ Community Service Leave

+ NC State – Health Benefits

+ NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more

+ 11-12 Paid Holidays

+ Teachers and State Employees Retirement System (TSERS)

+ Optional Supplemental Plans – 401k, 403b, 457b and 457

+ Employee Assistance Program (EAP)

+ Campus Recreation Center Discount

+ University Bookstore Discount and more.

Applicant Documents

Required Documents

1. Resume/CV

Optional Documents

1. Cover Letter

2. DD-214 (Veterans Only)

3. List of References

4. NGB23A or NGB22/DD256 (National Guard Only)

Supplemental Questions

Required fields are indicated with an asterisk (*).

North Carolina Central University

1801 Fayetteville St.

Durham, NC, 27707

Mainline: 919-530-6100

The Clery Act (https://www.facebook.com/NCCUEagle/)

Privacy Policy

Title IX (https://www.nccu.edu/administration/title-ix)

• 2025 North Carolina Central University

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