• Executive Director of ServiceFirst Coordination…

    University of North Carolina- Chapel Hill (Chapel Hill, NC)


    Employment Type: Permanent Staff (EHRA NF)

     

    Vacancy ID: NF0009339

    Position Summary/Description:

    The Executive Director of SCOPE (ServiceFirst Coordination of Outcomes, Performance, and Effectiveness) is a strategic leadership role reporting to the AVC of Organizational Strategy and Performance within Finance and Operations. This position advances the University’s ServiceFirst philosophy by coordinating data-driven planning, performance measurement, and institutional effectiveness strategies across Finance and Operations.

     

    The Executive Director leads a team responsible for integrating assessment, planning, and performance data into a unified SCOPE framework that informs decision-making, drives operational improvement, and demonstrates accountability to campus leadership and stakeholders. The role ensures the closed-loop application of analytics by gathering valid, actionable data; aligning it with institutional outcomes and goals; and coordinating the development of continuous improvement plans. Additionally, the Executive Director will lead a comprehensive service feedback strategy to evaluate responsiveness, collaboration, transparency, and accountability across administrative services.

    Education and Experience:

    Strong leadership and staff development skills.

     

    Advanced statistical and analytical capabilities.

     

    Experience with data visualization and business intelligence tools (e.g., Tableau).

     

    Project management expertise and attention to detail.

     

    Demonstrated collaboration across diverse stakeholder groups.

     

    Excellent written and verbal communication skills.

     

    Commitment to mission-driven improvement and innovation.

    Essential Skills:

    Relevant post-Baccalaureate degree required (or foreign degree equivalent); may substitute with a bachelor’s degree and 3+ years of relevant experience.

     

    Five years of experience in evaluation, planning, or assessment-related roles using data for decision-making and continuous improvement.

    AA/EEO Statement:

    The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.