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About this role:

Wells Fargo is seeking a Senior Operations Specialist in Lockbox as part of the Operations Payments department. Learn more about the career areas and business divisions at wellsfargojobs.com

In this role, you will:

+ Partner with group managers to design and implement strategic data to meet group or company goals

+ Perform complex statistical analysis and applies analysis to initiatives that support business strategies

+ Process broad based technical and business knowledge to anticipate emerging issues

+ Recommend subsequent strategies and business directions

+ Manage or participate on large cross group projects

+ Make decisions on matters with some financial impact and risk

+ Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

+ 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

+ Experience with workforce optimization, workforce management, capacity planning, or staffing analysis

+ Strong background in solution design, configuration, and administration of workforce management platforms such as Verint

+ Experience in forecasting and scheduling in an operations environment

+ Proficiency in workforce optimization tools and platforms (i.e. SharePoint, Confluence, JIRA, or similar)

+ Ability to compile key data and present recommendations for long-range staffing to leadership

+ Knowledge and understanding of Global Operations policies and procedures

+ Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint) skills

+ Experience with SharePoint and Power Platform

+ Experience with data visualization tools such as Tableau and PowerBI

+ Lean Six Sigma certified

Job Expectations:

+ Ability to work on-site at one of the work locations

Location:

+ 1525 W. WT Harris Blvd Charlotte, NC

+ 1801 Park View Drive, Shoreview, MN 55126

Schedule: M - F 8AM - 5PM with a hybrid schedule of 3 days required per week in-office, 2 days remote. Subject to change.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$68,000.00 - $114,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

+ Health benefits

+ 401(k) Plan

+ Paid time off

+ Disability benefits

+ Life insurance, critical illness insurance, and accident insurance

+ Parental leave

+ Critical caregiving leave

+ Discounts and savings

+ Commuter benefits

+ Tuition reimbursement

+ Scholarships for dependent children

+ Adoption reimbursement

Posting End Date:

17 Oct 2025

*** **_Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-494906