• A/V Technician

    TEKsystems (Rock Island, IL)


    Description

    Must be able to perform the following:

    Schedule and manage telephone meetings using phone conference, VTC, and UC systems

     

    Troubleshoot problems such as joining, conducting, and participating in phone conference, VTC, and UC meetings

     

    Support various operations and maintenance (O&M) tasks for a variety of media systems, including live and delayed streaming broadcasts

     

    Perform system integrity and connectivity tests to ensure system availability

     

    Assess and report on performance and usage numbers

     

    Ensure compliance with policies and procedures including DoD STIG requirements

     

    Develop and maintain documentation of all processes associated with administration of the network and duties performed by network & system administrators

     

    Other duties as assigned

    JOB REQUIREMENTS

    Demonstrated knowledge of VTC technology and equipment and coordinating VTC type meetings across multiple sites.

     

    Customer service skills, and experience fielding and troubleshooting customer questions and issues

     

    Experience supporting communications/media systems such as: phone conference systems, VTC systems, UC interfaces, live and delayed streaming video, and digital signage technologies

     

    Experience with Video Teleconference (VTC) and Unified Communications (UC) technologies

     

    Experience with media/VTC/UC vendors and technologies such as Polycom, Microsoft Lync (Skype for Business), VBrick, Sonus, Cisco, Ectocryp, Acano, etc.

     

    Familiarity with Microsoft Active Directory/GPO integration with SCCM

     

    Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.

     

    Experience in troubleshooting, software development processes and ability to understand and implement client requirements.

     

    Abilities

     

    Ability to organize, prioritize and meet deadlines

     

    Capable of conveying complex information in a simplistic manner

     

    Strong critical thinking and problem solving skills

     

    Strong self-starter requiring minimal supervision

     

    Able to take proactive measures to prevent problems rather than reactive by nature

     

    Strong verbal and written communication to effectively express concepts, plans, and proposals

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Education and/or Experience

     

    Associates Degree in Computer Science, Information Technology, or related discipline

     

    1+ years of experience performing VTC systems administration functions

    Physical Requirements

    Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary.

     

    Must have valid driver’s license

     

    Clean driving record

     

    Occasional use of company vehicle while on work site

     

    Skills

     

    Support, Customer service, Windows, Hardware

     

    Top Skills Details

     

    Support,Customer service,Windows,Hardware

    Additional Skills & Qualifications

    Ability to keep things in line, in order, and on task to complete all room setups. Attention to detail is key

    Experience Level

    Associate Level

    Pay and Benefits

    The pay range for this position is $44000.00 - $44000.00/yr.

     

    Ask for benefits, will provide as soon as you ask.

     

    Workplace Type

     

    This is a fully onsite position in Rock Island,IL.

     

    Application Deadline

     

    This position is anticipated to close on Oct 29, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.