"Alerted.org

About the Role

We are looking for a seasoned Service Manager with 11–13 years of experience in Spring Boot, Microservices, Spring Core, and REST Web Services. This role is pivotal in managing and optimizing service delivery within a hybrid work environment. You will lead technical teams, ensure seamless operations, and drive client satisfaction through robust application development and service management practices.

Key Responsibilities

+ Lead the design, development, and deployment of scalable applications using Spring Boot and Microservices architecture.

+ Integrate Spring Core and RESTful Web Services into enterprise systems, ensuring seamless interoperability.

+ Monitor service performance, identify bottlenecks, and implement strategic improvements.

+ Collaborate with business stakeholders to translate requirements into actionable technical solutions.

+ Ensure adherence to industry standards, compliance protocols, and best practices in software development.

+ Provide mentorship and technical guidance to team members, fostering a culture of innovation and collaboration.

+ Maintain comprehensive documentation of service processes and technical specifications.

+ Analyze service metrics and generate performance reports to support strategic decisions.

+ Oversee quality assurance processes to ensure service reliability and scalability.

+ Act as a liaison between technical teams and business units to align service delivery with organizational goals.

+ Manage service incidents and ensure timely resolution with minimal disruption.

+ Champion continuous improvement initiatives to enhance service efficiency and customer experience.

+ Stay abreast of emerging technologies and trends to incorporate innovative solutions.

Required Qualifications

+ Bachelor’s degree in Computer Science, Information Technology, or a related field.

+ Proven expertise in Spring Boot Microservices, Spring Core, and REST Web Services.

+ Strong analytical and problem-solving skills, particularly in business information systems.

+ Excellent communication and interpersonal skills for cross-functional collaboration.

+ Demonstrated success in managing service delivery within hybrid work environments.

+ Experience in project management and service optimization.

+ Ability to work independently and within a team setting.

+ Strong organizational skills with attention to detail and multitasking capabilities.

+ Commitment to continuous learning and professional development.

+ Familiarity with service management frameworks and industry standards.

**Salary and Other Compensation:** The annual salary for this position will depend on the experience and other qualifications of the successful candidate.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.