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Job Description

We are seeking an Operations Manager to support a large, state-of-the-art contract development and manufacturing organization (CDMO) located in Holly Springs, NC. This facility is one of the largest end-to-end biopharmaceutical manufacturing sites in North America, specializing in large-scale cell culture production and advanced biologics manufacturing.

This is a contract position requiring daily onsite presence, working in close partnership with the customer’s hiring and people managers. The Operations Manager will lead and manage Insight Global consultants/contractors only, ensuring smooth day-to-day operations, team engagement, and process improvement. This role serves as a critical liaison between the CDMO customer, Insight Global, and Evergreen, acting as the central point of coordination to ensure alignment, communication, and collaboration across all stakeholders.

What You’ll Do

• Lead and Manage People:

- Oversee scheduling and timekeeping in collaboration and alignment with customer stakeholders and the Insight Global Account Manager.

- Conduct 1:1 meetings with consultants , provide job-related feedback, and report progress to the Project Coordinator (PC).

- Maintain high morale through open communication and by planning team-building events .

• Operational Oversight:

- Ensure adherence to internal policies and support the creation and implementation of SOPs for consistent processes.

- Manage access and security coordination for consultants.

- Run orientation meetings for new hires in collaboration with PC

• Process & Reporting Improvements:

- Identify gaps in reporting and develop new metrics and KPIs.

- Curate qualitative feedback into measurable, actionable data.

- Act as a consulting partner to the customer for continuous improvement initiatives.

• Cross-Functional Collaboration:

- Serve as the primary liaison between the CDMO customer, Insight Global, and Evergreen.

- Ensure consultants are supported and customer expectations are met.

- Escalate pay rate or contractual issues to the Program Coordinator.

Why This Role Matters

This role presents a unique opportunity to exercise creative autonomy and take ownership in driving operational excellence. As a key connector between the CDMO customer, Evergreen, and Insight Global, the Operations Manager will play a pivotal role in ensuring consultant success, optimizing processes, and maintaining a high level of customer satisfaction.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5–10 years in an operational management role, required experience in a pharmaceutical manufacturing environment.

• Background in supporting technical operations such as maintenance, site utilities, HVAC, or instrumentation.

• Strong understanding of industrial or facility operations and ability to communicate effectively with technical teams.

• Proven ability to manage diverse skillsets and roles in a fast-paced environment.

• Experience creating and implementing SOPs, policies, and process improvements.

• Excellent interpersonal and communication skills for cross-functional collaboration.

• Proficiency in Microsoft Office Suite and ability to develop reporting dashboards.

• Strong problem-solving skills and ability to make decisions under pressure.

• Ability to work onsite daily and maintain alignment with multiple stakeholders.

• Familiarity with KPIs, performance metrics, and continuous improvement methodologies.