"Alerted.org

Job Description

A large global retailer is looking for a Technical Writer to help create and centralize the training program for a centralized dispatch center. They will be coordinating with director level management, senior managers, and on-field technicians themselves to gather the information. This opportunity is made for someone looking for a creative outlet and a chance to create a successful training program from scratch.

This Technical Writer will create and refine standard operating procedures (“SOPs”), knowledgebase (“KB”) articles, and other required content as agreed in conjunction with Customer to improve Analyst efficiency interacting with field technicians and automated alarms and support the FM Operations Manager with overall program execution via technical documentation. Responsibilities include:

- Building process guides and coordinating with Customer to document knowledge content

- Document Creation of SOPs and KB (knowledgebase) articles

- Translate technical or complex processes into user-friendly documentation

- Ensure consistency in structure and language across documents

- Work closely with subject matter experts (SMEs), engineers, product managers, and support teams to gather- information

- Maintain and update existing documentation to reflect process or system changes

- Organize content logically for easy navigation and retrieval

Use content management systems (CMS) hosted and managed by Customer, within Customer technical environments

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- Related degree and 3-5 years or 6+ years’ experience in Technical Writing

- Learning Management System (LMS) experience

- Has developed and executed training for more than 500 people

- e-Learning program experience - ISO 4001 Certification

- LEED Certification

- HVAC or OHSA compliance knowledge