• Salesforce Business Analyst

    Insight Global (Livonia, MI)


    Job Description

    The Global Operations Business Analytics team is searching for new talents.

     

    Business Analytics is constantly improving the development of our CRM environment (Salesforce), providing best practices and policies by focusing on the SFDC user experience.

     

    * You have several years of experience working in salesforce.com environment and have a real passion for the tool!

    * You are dynamic, adaptable, creative and can work within a global fast-paced, collaborative, and team-based support environment

     

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    Primary responsibilities:

    * Gather, analyze and document functional and technical requirements for new projects & enhancements to existing solutions

    * Assist the Project Manager in providing detailed level of effort estimates for proposed solutions and in articulating the benefits and risks to a solution's feasibility and functionality

    * Work closely with the Salesforce IT team to ensure the business requirements are accurately translated into technical requirements, and the team has all the information required to action

    * Create testing and implementations plans, including user training and documentation

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    5+ years experience with SFDC

    * Min 3 years of experience in Operations for a software company

    * Certified Salesforce.com Admin or any SFDC certification

    * Experience in Agile/SAFe approaches to project management - LEAR (+)

     

    - Familiar with salesforce reporting (+)