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Budget Title: Instructional Support Associate (SL-2)

Salary: Commensurate with qualifications and experience

The primary role of the Operations & Infrastructure Technician is to provide support for the Binghamton University technical infrastructure. This includes:

+ Provide network, telephony, and physical security (camera, door, and CCTV) support to the campus' remote sites

+ Provide operational support for ITS-managed spaces on the Health Sciences Campus and at remote sites, including campus IDFs and data center facilities

+ Troubleshoot and repair networking hardware and Ethernet connections

+ Troubleshoot and repair telephony hardware

+ Troubleshoot and repair card access and key box hardware

+ Assist with the installation, documentation, and maintenance of IDF UPS battery backup devices

+ Assist with the configuration, installation, cabling, and documentation of infrastructure hardware

+ Assist with ongoing infrastructure maintenance (i.e. hardware and firmware upgrades) across the enterprise network infrastructure at Binghamton University

+ Handle RMA duties for infrastructure equipment as required

Job Requirements:

+ Associate's Degree (or higher)

+ At least 1 year of experience working in an Information Technology role

+ At least 1 year of hands-on experience in working with enterprise infrastructure equipment such as IP cameras, door access equipment, VoIP phones, or network switches

+ At least 1 year of customer service-related experience

+ Availability for occasional after-hours support (post 5 p.m.) and early morning maintenance (before 8 a.m.)

+ Ability to bend, lift, and carry at least 30 pounds, and be able to work comfortably in closet-type spaces

+ Valid Driver's License to operate a vehicle in New York State

Preferred:

+ Experience working with fiber optic-based network connections

+ Experience working with Ethernet

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E-Verify employer.

Additional Information:

Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected]

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:

https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer

The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here (https://www.binghamton.edu/diversity-equity-inclusion/policies-and-procedures/title-ix-.html) .

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form (https://docs.google.com/forms/d/e/1FAIpQLSfL3zD9n76Ma5icv9N-xdvrVyU3kuaMxgW1-L2Syi-uwPGw2Q/viewform) .