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Join the worldwide leader in playing cards and in “play” solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different, play different.

As a senior member of the IT support team, you’ll be the go-to expert for resolving complex technical issues and driving improvements in service delivery. Your role combines hands-on troubleshooting, team leadership, and proactive process enhancement.

What you’ll do as a Senior IT Support Specialist:

Act as the highest escalation point for complex end-user issues across hardware, software, and enterprise applications.

+ Act as the final escalation point for challenging issues involving hardware, software, and enterprise applications.

+ Lead initiatives to streamline service desk operations and boost user satisfaction.

+ Guide and mentor junior support staff, helping them grow their technical and customer service skills.

+ Diagnose, repair, upgrade, and distribute IT equipment including computers, printers, mobile devices, and peripherals.

+ Collaborate with engineers to support office and shop floor applications tailored to business needs.

+ Deliver training sessions to help employees use IT tools effectively.

+ Prioritize tasks, manage your own schedule, and escalate issues when needed.

+ Apply industry-standard procedures and explore new solutions to improve problem-solving.

+ Liaise with external vendors to arrange support and service delivery.

+ Use your experience and judgement to plan and complete complex tasks within deadlines.

+ Maintain accurate records of IT assets, including inventory, storage, shipping, and upkeep.

+ Move IT equipment between locations as required by staff.

+ Take on additional duties as needed to support the team and business.

We’re looking for a Senior IT Support Specialist with:

+ Bachelor’s degree in information technology or related field or equivalent experience

+ 10 to 15 years of experience in IT support, networking, and system administration.

+ Strong knowledge of Microsoft technologies, networking protocols, and ITIL practices.

+ Excellent troubleshooting, communication, and documentation skills.

+ Experienced with enterprise tools, cloud environments and platforms, virtualization (VMware, Hyper-V), and networking (TCP/IP, LAN/WAN, routers, switches, firewalls).

+ Skilled in managing hardware like scanners, Zebra printers, time clocks, and data collection devices.

+ Proficient in software deployment, remote support, security, cloud storage, backups, and performance tuning.

+ Familiar with Active Directory, scripting (PowerShell/JavaScript), and label printing tools.

+ Strong support for Windows, Mac, Office 365, Adobe Creative Cloud, and various end-user devices.

+ Works well independently and in global teams.

+ Fast learner, adaptable, and calm under pressure.

+ Excellent communication and customer service.

+ Creative problem-solver with a positive attitude.

+ Holds A+ and Network+; Security+ is a plus.

+ Manufacturing experience is beneficial.

+ Comfortable using ticketing systems and providing on-call support.

Physical requirements and working conditions:

Our manufacturing Plant is comprised of enclosed office and manufacturing space. This position requires the ability to:

+ Move throughout the entire facility to attend to various issues

+ Work effectively in teams across functional groups with strong communication skills and the ability to lead

+ Able to lift equipment up to 40 lbs.

+ Perform sedentary work on various computer systems

+ This Senior IT Support Specialist position is located on-site

+ Benefits You Can Expect from Cartamundi:

+ Great pay

+ Bonuses, including referral

+ 401(k) with dollar-for-dollar company match up to 6%

+ Health, dental, and vision insurance starting day one

+ HSA (Health Savings Account) with company contribution and FSA (Flexible Spending Account)

+ Company paid Life insurance amount of 1x your annual salary

+ Company paid Short-Term and Long-Term Disability

+ Paid time off

+ Paid holidays

+ Tuition reimbursement

+ Monthly engagement activities and giveaways

+ Employee discounts on daycare, gym memberships, travel, and much more!

Apply today and discover the magic of making a difference at Cartamundi!

Cartamundi does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS dhs.gov/e-verify.

Candidates must be 18 years old to work for Cartamundi. No agencies please. No sponsorship available.

About Cartamundi:

At Cartamundi, we're all united by our common belief that world is better with play. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different and play different. To us, it is not just an activity. It is a guiding mindset that reminds us to have fun, to be fair, to connect with people – across cultures and generations – and to embrace shared experiences.

We are a worldwide leader in playing cards and in “play” solutions.

Our owned brand portfolio includes a suite of heritage brands which go back as far as 1848, including global brands like Bicycle®, HRO®, Bee®, Copag®, Shuffle® and many locally loved brands. These brands combine craftsmanship with innovation as the basis for their continued relevance and positive contribution to the local communities that love and use these brands.

At Cartamundi, we have significant expertise in printing; our presses have been running since 1765. Today, our company has become the largest playing cards and board game manufacturer in the world and the trusted partner of leading toy companies. We make well-known brands such as Monopoly®, Uno®, Magic: The Gathering®, Guess Who ®, Pokémon®, Trivial Pursuit® every day.

As we look into the future and how entertainment evolves, we are bringing the digital world to the physical world and vice versa. We have a dedicated team of experts that is looking into future technologies, products, applications that can get our consumers and communities to truly live different and play different.

We are still a family-owned company with headquarters in Belgium and have a global network of 16 manufacturing facilities, 6 design centers, 1 digital studio and 1 global R&D center.