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How you'll help us Keep Climbing (overview & key responsibilities)

As a business unit,

Delta Innovation incubates and invents human-centered solutions that delight

customers and empower employees. The Delta Innovation team continually looks to

embrace new technologies and processes that push the boundaries of innovation

in the travel industry. To further this objective, we are seeking an **Innovation Designer** **Intern** to join

our team. We are looking for someone who is passionate about developing

human-centered solutions for real-world, large-scale problems that impact the

lives of our customers and employees, ultimately resulting in sustaining Delta

Air Lines’ market leadership and growth.

As an **Innovation Design Intern** _,_ you will:

• Develop and guide the passenger/employee experience and

visual design throughout the travel journey (at home, at the gate, in-flight,

in-airport, etc.) including service recovery experiences and processes.

• Use your technical and functional know-how to ensure

our various passenger/employee experience projects are successful

• Establish and foster relationships with stakeholders

for collaboration and alignment needed to drive results

• Use data (new and existing) to propose and deliver

innovative solutions to continually improve products/services that put the

•human first"

• Work with a multidisciplinary team of business

strategists and technical engineers to create and develop thoughtful, holistic

ideas

• Create wireframes, maps, and flows for various

experience concepts

• Prototype experiences and services using innovative

tools and techniques

• Benchmark airline, travel, and non-travel endemic

experiences and best practices

What you need to succeed (minimum qualifications)

• Undergraduate student with experience and interest in UI/UX/VR or other design fields/areas

• A deep knowledge of wire-framing and experience with Figma

• Self-starter with the ability to work independently and collaboratively

• Curiosity and willingness to explore topics beyond the surface

• Good communication skills and creative thinking with excellent storytelling capabilities, providing appropriate business, design, customer and cultural context

• Flexibility and organizational skills to multi-task and reprioritize multiple projects and stakeholder needs

• Attention to detail and ability to deliver within tight deadlines

• Ability to understand key features of a topic without having the benefit of exhaustive knowledge or detail

• Ability to thrive in ambiguous situations, with minimal direct guidance.

• Demonstrates that privacy is a priority when handling personal data.

• Embraces a diverse set of people, thinking and styles.

• Consistently makes safety and security, of self and others, the priority.

+ _Consistently prioritizes safety and security of self, others, and personal data._

+ _Embraces diverse people, thinking, and styles._

+ _Possesses a high school diploma, GED, or high school equivalency._

+ _Is at least 18 years of age and has authorization to work in the United States._

What will give you a competitive edge (preferred qualifications)

*

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here