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Description We are looking for a skilled Help Desk Analyst to join our team in Greenville, South Carolina. In this contract position, you will play a pivotal role in providing technical support and resolving IT-related issues for users across the organization. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a proactive approach to troubleshooting and problem-solving.

Responsibilities:

• Respond to incoming calls and provide basic support for issues such as password resets, printer configurations, and network troubleshooting.

• Deliver training and guidance to users on new or updated technologies and systems.

• Research and resolve technical problems using internal and external resources, including knowledge bases.

• Escalate unresolved issues to higher-level support, such as Level 2 Specialists, Leads, or Managers.

• Document all steps taken during issue resolution, including both successful and unsuccessful actions, in detailed records.

• Ensure all service requests meet established Service Level Agreements (SLAs).

• Apply a solid understanding of help desk processes to effectively address user concerns and technical challenges.

• Collaborate with team members to improve workflows and enhance service delivery.

• Maintain strong organizational skills to manage multiple tasks and prioritize effectively.

• Provide attentive and courteous customer service to build positive relationships with users. Requirements • Proficiency in basic troubleshooting techniques, including resolving hardware and software issues.

• Experience with Microsoft Windows and related systems.

• Familiarity with handling service desk tickets and ticketing systems.

• Strong customer service skills, including telephone support and effective communication.

• Knowledge of Point of Sale (POS) systems and related technologies.

• Ability to adapt to changing priorities and work in a fast-paced environment.

• Exceptional organizational skills and attention to detail.

• Self-motivation and the ability to work independently while maintaining productivity. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .