"Alerted.org

About the role

We are seeking a Real-Time Systems Architect with strong expertise in Node.js, Kafka, and LLM integration to design intelligent, scalable solutions that enhance customer care experiences. This role blends backend engineering, real-time data processing, and AI-powered insights to deliver seamless, live support through innovative UI components.

In this role, you will:

- Design and develop backend services using Node.js to consume and process real-time events from Apache Kafka and other streaming platforms.

- Integrate LLMs (e.g. OpenAI Azure OpenAI or similar) to generate contextual knowledge suggestions and summaries.

- Build and maintain a UI widget that presents live knowledge assistance to CC agents.

- Collaborate with cross-functional teams including UX and QA to deliver seamless and intelligent agent experience.

- Ensure scalability performance and reliability of the solution in a production environment.

**Work model:** Remote

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Strong experience with Node.js JavaScript/TypeScript.

• Experience integrating with LLM APIs (e.g. Gemini OpenAI Anthropic etc.).

• Understanding of microservices RESTful APIs and cloud-native development.

• Familiarity with real-time communication (WebSockets SSE).

• Hands-on experience with Apache Kafka and event-driven architectures.

• Proficiency in frontend development (React.js or similar frameworks).

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until November 16th, 2025.

Salary and Other Compensation:

The annual salary for this position is between $112.500 - $132.000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

• 401(k) plan and contributions

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.