• Seasonal Customer Care Associate - Remote…

    BaubleBar (New York, NY)


    WHO WE ARE:

    BaubleBar designs accessories that make life more fun. Founded in 2010, the Company is known for its statement-making styles that create joy and bring people together. Today, BaubleBar’s unabashedly optimistic perspective can be found across multiple accessory categories that are sold direct to consumer and at 8,500+ retail stores globally.

    WHAT WE'RE LOOKING FOR:

    BaubleBar’s award-winning customer care team is looking for multiple Seasonal Customer Care Associates to join our exceptional team. We’re looking for compassionate, customer-focused individuals who are passionate about helping others and can easily adapt to any situation.

     

    You thrive in a fast-paced environment, juggling multiple tasks while proactively finding solutions. A positive “no task is too small” mindset and genuine team spirit are musts. We measure success together and always support one another.

    WHAT WE WANT YOU TO DO:

    + Quickly and efficiently handle a high volume of customer inquiries via email, social, and live chat while navigating multiple systems

    + Resolve customer issues related to orders, returns, shipping, and product detail

    + Collaborate with internal teams to ensure customer satisfaction

    + Maintain accurate, detailed records of all customer interactions in our CRM

    + Follow company procedures and keep communication aligned with our brand voice and values

    + Provide a minimum of 20 hours up to 40 hours per week of support after training (initial training ~10 hrs per week)

    + Be available during at least one of the following shift windows: 6AM-2PM EST, 10AM-6PM EST, 2PM-10PM EST, or 6PM-2AM EST

    + Weekend and holiday availability required

    + Commit to a temporary, remote role lasting 12-18 weeks

    + Attend training starting in November

    WHAT WE WANT TO SEE:

    + Experience in a customer-facing role (e-commerce or retail preferred)

    + Strong computer skills; able to navigate multiple systems and type at least 40 WPM

    + Working knowledge of Kustomer (or another CRM) Shopify, or Netsuite is a big plus

    + Ability to manage multiple tasks independently and efficiently

    + Meet and maintain individual KPIs (response time, resolution count, customer satisfaction, etc.)

    + Strong attention to detail, ensuring accurate and thorough record-keeping

    + Excellent written and verbal communication skills

    + Proficiency with G Suite (Docs, Sheets, etc.)

    + Reliable, high-speed internet, a personal computer, and a quiet, distraction-free workspace

    + A love for accessories! Everyone at BaubleBar is passionate about our products!

    + Position will be remote (residing anywhere in the United States and authorized to work in the U.S.)

    WHAT WE OFFER:

    + The starting hourly range for this role is $17 - $19. Starting offers within that range will factor in work location, skills, background, and years of relevant experience

    + Seasonal Customer Care agents receive a free monthly product allowance to experience our amazing items first hand