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Principal Technical Writer

Job Category: Technical Documentation

Meet Our Team:

Pega’s Technical Documentation team is seeking a Principal Technical Writer to enable Pega Community users in our world-class technology.Providing technical content and various other assets to the Pega Community user base, this group works collaboratively with product owners, curriculum developers, and various subject matter experts.

We are service-oriented, collaborative, detail-oriented, and aim to create andmaintaintechnical documentation and educational assets that users want to engage with.This user base includes seasoned developers as well as first-time users of the Pega product line.

_This role is onsite in Waltham 3x/week._

Picture Yourself at Pega:

AsaPrincipalTechnicalWriterforPegaproducts,youwillworkcross-functionallytodocumentsystem administration and service-orientedcapabilities.You will generate documentation, in the form of knowledgebase articles and user guides, that addresses the needs ofmultiple audiences. You will work with stakeholders across the organization to write effective, use-case-based content.

What You'll Do at Pega:

+ Work with a global multi-functional team to design and implement comprehensive documentation for System Administration-features within Pega products. The System Administration features support developers and business users who deploy Pega products, create application interfaces, and maintain applications.

+ Provide thought-leadership in the design and implementation of technical documentation solutions

+ Evaluate Pega software products and provide feedback to improve internal functions and usability

+ Become well-versed in the architecture, design, and implementation features of Pega software products

+ Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team, including the use of generative AI tools

Who You Are:

An intelligent, motivated, andcollaborative individual with exceptional communication skills. You have proven experienceindocumentingcomplexsoftwareproducts,andtheabilitytoorganizeandpresentarangeoftechnical material to a variety of audiences.

What You've Accomplished:

+ 5-10+ years of relevant experience working as a technical writer

+ Experience with containerized, cloud-based applications, including knowledge ofDocker and Kubernetes, database management, and security

+ Experience in generating documentation in an Agile development environment

+ Proficiency in DITA documentation tools and Git workflows

+ Effective collaborator who can provide constructive feedback diplomatically

Pega Offers You:

+ GartnerAnalystacclaimedtechnologyleadershipacrossourcategoriesofproducts

+ Continuous learning and development opportunities

+ An innovative, inclusive, agile, flexible, and fun work environment

+ Competitive global benefits program inclusive of pay + Bonus incentive and Employee Equity in the company

\#LI-CL1

Job ID: 22685

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity