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The Gordon Ford College of Business is pleased to announce we are accepting applications for a Specialist, Business Graduate Student Advising and Retention. The successful candidate will provide comprehensive administrative and operational support for all four graduate programs housed in the Gordon Ford College of Business (GFCB). This position serves as a primary point of contact for prospective and current graduate students, faculty, and external stakeholders while ensuring efficient student onboarding and the effective delivery of high-quality online graduate education.

Key Responsibilities

Student Services & Support

+ Serve as the first point of contact for prospective and current graduate students

+ Guide prospective students through the admissions process, answering questions about program requirements, curriculum, and application procedures

+ Coordinate student onboarding and orientation activities for new graduate students

+ Monitor student progress and communicate with at-risk students to provide support and resources

+ Address student concerns and questions regarding WKU and Graduate School policies, procedures, registration, and academic requirements

+ Maintain regular communication with online students to foster engagement and connection to the college

Recruitment & Marketing Support

+ Assist with recruitment initiatives and marketing efforts for graduate programs in GFCB

+ Represent the programs at virtual recruitment events, information sessions, and webinars

+ Coordinate with the admissions office to track application pipelines and follow up with prospective students

+ In coordination with the GFCB marketing specialist, maintain MBA program website content, social media presence, and graduate studies website content.

Program Administration

+ Coordinate scheduling and logistics for online courses in collaboration with department chairs and program directors.

+ Prepare and distribute program materials, handbooks, and communications.

+ Process graduate assistantship paperwork and maintain records of awards

+ Manage program-specific events such as virtual information sessions, networking events, and recognition ceremonies

Working Conditions

+ This NOT a remote position.

+ Standard working hours from 8:00 to 4:30

+ Occasional evening or weekend hours may be required for events or student support

+ May require periodic travel for conferences or recruitment events

Knowledge and Skills Considered Essential for Success

+ Excellent interpersonal and communication skills (written and verbal)

+ Strong customer service orientation

+ Microsoft Office Suite

+ Exceptional organizational skills with the ability to manage multiple priorities and deadlines

+ Ability to work independently and collaboratively in a team environment

+ Commitment to maintaining confidentiality and adhering to FERPA regulations

Job Requirements:

+ Bachelor's degree

+ Minimum 2 years of experience in higher education administration, student services and/or advisement, or similar

Additional Information:

Salary: $42,800

Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.

Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at [email protected] or by phone at (270) 745-6867. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/ website.

Information concerning educational programs offered by WKU are provided at: http://www.wku.edu/atwku/academics.php

For information related to job postings, please email [email protected].