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Job Description

Our client is seeking a Technical Writer Supervisor sitting in either Hanover, MD. This individual will be responsible for:

Request Management

Oversee the end-to-end prioritization and management of technical documentation projects, ensuring alignment with Engineering, Product Management, Program Management, Services and Content Operations objectives.

Determine priorities based on business value and urgent needs.

Workload Planning and Sequencing

Assess and manage the technical writing team’s capacity.

Sequence projects thoughtfully to prevent team overload.

Negotiate deadlines with requesters and validate achievability with team members.

Process and Quality Improvement

Continuously seek process efficiencies and productivity gains. Work to standardize and simplify where possible.

Promote and uphold standards for high-quality documentation.

Decisive when addressing trade-offs between schedule, quality, and scope

Team Collaboration and Support

Coordinate with various teams to understand their documentation needs.

Ensure writers have the required tools, resources, and knowledge.

Hold regular one-on-ones with team members to discuss active work, clear roadblocks and encourage personal development.

Lead team meetings, preparing agenda and focused topics as needed.

Promote the use of best practices within the team.

Encourage collaboration across teams and strengthen connections with key stakeholders.

Team Development and Culture

Act as an ambassador for team culture (LCI: culture, continuous improvement, inclusion).

Support career growth for team members, ensuring alignment with individual development goals.

Advocate equally for the team and the customer, ensuring customer needs are prioritized in documentation.

Foster open, honest, and trustworthy communication.

Salary ranges from $90-140,000 based on experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Bachelor's degree in communications, business, engineering or related field

5 years total experience in a technical writing environment or similar

3 years of experience leading and mentoring teams

Knowledge of structured authoring is a plus

Proactive with strong sense of urgency

Strong, clear transparent communication skills

Able to motivate and energize the team, prompting positivity and continuous improvement