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Location:

Jefferson Center

Department:

ITS Provider Opex

Weekly Hours:

40

Status:

Full time

Shift:

Days (United States of America)

Job Summary:

The core role of the CT I is to become credentialed in one Epic application, deliver training to end users in a classroom and online setting, provide go live support for a defined period of time, optimize end user proficiency and conduct consistent rounding. This requires onsite rounding and providing ‘help at the elbow’ to end users for a period of time for extended shifts. Travel to hospital locations or physician practices is likely. All level advancement is at the discretion of the Training Management team.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

+ Under the direction of a principal trainer(s) or others, lead classes, workshops, computer-based training, and online lessons in alignment with established application curriculum.

+ Support the mission of ProMedica through professional classroom demeanor and high-quality teaching standards.

+ Using ProMedica’s learning management system software, maintain class rosters and grade classes correctly and promptly.

+ Analyze and test application functionality; identify and resolve issues within scope of authority and notify appropriate individuals.

+ Work with Principal Trainers to provide feedback on additional end user learning needs, remediation of identified issues and continuous quality improvement activities.

+ Responsible for mastering one Epic application and the specific workflows of that application.

+ Perform routine facility rounding and provide onsite/virtual assistance to end users as assigned.

+ Other duties as assigned.

REQUIRED QUALIFICATIONS

**Education** : Associate Degree or equivalent relevant experience

**Skills** : Strong computer skills and a technical aptitude are necessary. Must have strong written and verbal communication skills. Strong organizational and time-management skills. Must be able to understand directions, communicate and respond to inquiries; requires effective self-motivation and interpersonal skills. Must demonstrate a dynamic presentation style, professionalism, and trouble-shooting capabilities. Display a personal passion for educating others; create an engaging learning environment and enhance the end user learning experience through creativity, enthusiasm, and high energy.

**Years of Experience** : 2 years of relevant experience

**Certification** : Must achieve credentialed status within 90 days of hire within designated Epic application(s).

PREFERRED QUALIFICATIONS

**Education** : Bachelor’s Degree in education, information technology, business, or related field.

**Skills** : Experience with providing education to adult learners. Experience with providing computer-based learning. Knowledge of health care operations. Knowledge of Microsoft Office.

**Years of Experience** : 3-5 years’ experience in the role of an educator in industry and/or academic settings.

WORKING CONDITIONS

**Physical Demands:** Must be able to occasionally move, lift and/or carry medium-weight objects and materials.

**ProMedica** is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus (https://www.promedica.org/Pages/about-us/default.aspx) .

Benefits:

We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact **[email protected]**

Equal Opportunity Employer/Drug-Free Workplace